Nosipho Sikhosana
Administrator
Pietermaritzburg
Summary
Dynamic Medical Receptionist with proven expertise at Jackpaersad and Partners Inc., excelling in front desk operations and patient coordination. Recognized for enhancing patient satisfaction through compassionate service and efficient scheduling. Proficient in Microsoft Office and adept at managing high call volumes while maintaining professionalism and effective communication with healthcare teams.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Jackpaersad and Partners Inc.
05.2017 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
Health And Safety Certificate - Health And Wellness
IQ Academy
East London, South Africa 04.2001 -
Higher Certificate in Human Resourses Management - Human Resources Management
UMgungundlovu TVET College
Pietermaritzburg, South Africa 04.2001 -
Skills
Front desk operations
Microsoft office
Medical office administration
Telephone etiquette
Records management
Office administration
Medical terminology
Paperwork coordination
Mail management
Timeline
Medical Receptionist
Jackpaersad and Partners Inc.
05.2017 - Current
Health And Safety Certificate - Health And Wellness
IQ Academy
04.2001 -
Higher Certificate in Human Resourses Management - Human Resources Management
UMgungundlovu TVET College
04.2001 -