Nosipho Shakoane
Learning & Development Professional
Westonaria
Summary
As a dedicated professional with over a decade of expertise in Skills Development and Training, I bring valuable experience to the table. My passion lies in fostering Human Capital Development and spearheading initiatives that align with strategic organizational objectives. My ultimate objective is to empower and equip the workforce with the necessary tools to realize their maximum potential through effective learning management and skill enhancement endeavors.
Overview
22
22
years of professional experience
Work History
HEAD: SKILLS DEVELOPMENT
SKILLSGRO (CONTRACT)
1 2024 - 7 2024
- WSP ATR MANAGEMENT FUNCTIONS
- - Manage the overall SETA process to maintain statutory requirements for 70 companies.
- - Consultation with clients to establish skills audits and skills needs analysis in line with client budget (mandatory, transformation, business/IR, wish list)
- - Mapping the training needed with the skills need- define what the real skills set is and identify training solutions (Skills Needs analysis linked to EE meetings as per clients)
- - Consult and ensure that internal training is being recorded correctly to align with Seta policies and procedures.
- - Manage the submission of Workplace Skills Plans (WSP) for clients.
- - Manage the collection and coalition of annual training records (ATR)- recording is completed in line with SETA processes.
- - Conduct regular Quality Assurance of work prior to final sign off the WSP report.
- - Monitoring and tracking of clients training plan.
- - Oversee the sourcing and vetting of training providers for the clients.
- - Project Management of training interventions as when required.
- - Monitoring of skills need through the consultative process i.e., PMS, EE, LR
- - Engage with clients as per the need of projects and or implementation of training plans.
- - Attend EE and Training committee meetings to provide reports and feedback on skills development.
- - Maintain documentation in line with SkillsGro policies and procedures.
- - Provide Terms of Reference Training to EE and Training Committee members
- - Oversee the implementation of internal work processes to create efficiencies within the team.
- - Oversee SDF registrations for clients with 11 SETAs namely:
- - Manage the process of registration of learners as per SETA process (as per agreement with SDP)
- - Manage the process of registration of mentors and applications of workplace approvals as required.
- - Oversee the MG and DG process, approvals, appeals and recons Perform the function of liaison between client and Seta.
- - Perform the function of liaison between client and Seta.
- - Oversee applications of DG and special funding applications.
- - Attendance of Seta roadshows and training where applicable and information is communicated to team where applicable.
- - Delegating- transferring of responsibility of specific tasks to team members.
- - Management of Organization Structure- continuously analyzing the teams efficiency.
- - Developing Relationships - maintaining effective teamwork through communication, re- evaluation of processes within the team and external stakeholders.
- - Evaluating Performance- review team performance against deliverables on a continuous basis
- - Accountability – Assuring that an individual is evaluated on their performance or behavior for which they are responsible.
- - Mentoring and Coaching- assisting team in understanding their role and responsibilities.
GROUP SKILLS DEVELOPMENT FACILITATOR
VOX TELECOM (PTY) LTD
03.2019 - 12.2023
- - Analysing the skills requirements within the Vox Group (2500+ Nationally) and coordinate the execution of the personal development plans of employees.
- - Facilitation and management of Learnerships, Bursaries, Internships and Graduate Programmes
- - Managing the Skills Planning process across the group and supporting businesses in developing meaningful skills plans to meet SETA, EE and business requirements.
- - Submitting grant applications to MICTSETA, MERSETA, EWSETA &Services SETA
- - Serve as a resource with regards to all aspects of Skills Development.
- - Monthly/quarterly reporting to Exco on SD issues in line with HRD Budget and requirements.
- - Making applications on behalf of the businesses to SETA(s) for funding, monitoring payments, notifying business of opportunities, success of applications and funds received
- - Ensure all SETA documentation is completed and sent to the SETA(s)
- - Ensuring compliance for the Group on Skills Development Legislation requirements
- - Monitoring and implementing the workplace skills plan, reporting accordingly (including EE reporting)
- - Ensuring proper consultation of all relevant stakeholders on training plan and reporting, i.e. WSP, ATR and Training Matrix
- - Collaborate with managers to develop their team members through career pathing.
- - Oversee budgets and negotiate contracts with training providers and SETA.
- - Talent Management, Managing & Approving Bursaries
- - Developing material for soft skills programmes
- - Engage SETA(s) on verification visits for SETA programmes and registering for specific Learning Programmes
- - Provide effective professional advice and guidance to managers and employees regarding the learning and development legislative requirements, policies, practices, and procedures.
- - Meetings with various training providers for skills development and training solutions and negotiating SLA’s.
- - Monthly meetings and consultations with various stakeholders on Skills Development & EE updates
- - Chairing the EE & SD Committee and analyzing training progress data to report to Exco.
- - Monitoring and reviewing training of learners and training budget.
- - Monthly consultation and engagement with the learners and training providers to ensure records are up to date with regards to results and payments.
- - Monthly facilitation of induction and annual facilitation of internship & learnership orientation
- - Ad hoc administration related to Skills development within the workplace.
SKILLS DEVELOPMENT FACILITATOR
KWIKSPACE MODULAR BUILDINGS (PTY) LTD (CONTRACT)
05.2018 - 12.2018
- - Managing the Skills Planning process across the group (300+ Nationally) and supporting businesses in developing meaningful skills plans to meet SETA(s), EE and business requirements
- - Submitting grant applications to SETA(s) and report monthly/quarterly on SD issues to management in line with HRD Budget and requirements.
- - Making applications on behalf of the businesses to SETA(S) for funding, monitoring payments, notifying business of opportunities, success of applications and funds received
- - Ensure all SETA(S) documentation is completed and sent to the SETA(S)
- - Ensure learners are registered on the relevant SETA(S) data base
- - Facilitating the IDP and skills questionnaires for all employees in line with HRD budget and business planning.
- - Monitoring and implementing the workplace skills plan, reporting accordingly (including EE reporting) and serving as an SDF for Kwikspace Modular Buildings
- - Ensuring proper consultation of all relevant stakeholders on training plan and reporting, i.e. WSP, ATR and Training Matrix
- - Developing and implementing the Training Plan and Calendar
- - Developing the Skills Development Policy
- - Executing training interventions
- - Scheduling and managing of all national training interventions
- - Booking of venues/ boardrooms and Catering
- - Capturing and analyzing training progress data
- - Monitoring and reviewing training of learners and training budget
- - Managing ABET Programme
- - Managing donations
- - Monthly consultation and engagement with the students and ensure records are up to date with regards to results and payments.
- - Evaluation, assessment of training competence and post intervention assessments of trainees to ensure development and SETA(S) requirements.
SKILLS DEVELOPMENT FACILITATOR
WSP/ATR Consulting for different companies (Freelance)
07.2017 - 04.2018
HR TRAINING FACILITATOR
AVI INTERNATIONAL (1-YEAR CONTRACT)
06.2016 - 06.2017
- Training Co-ordination & Scheduling
- - Scheduling training for all Business Units as and when requested
- - Liaising with specific training providers for requested training
- - Booking of venues/ boardrooms and Catering
- - Setting up the venue prior to training
- - Managing the Training Calendar
- - Library and Diary Management
- - Printing training registers and evaluation forms for each training
- - Managing the feedback reports from Training Providers
- - Travelling to the different training venues to oversee any issues
- - Sourcing and meeting new training providers and providing feedback thereof
- - Dealing with daily training & invoicing queries
- - Sending full training packs (invoice, evaluation form, course outline, register) to administrators to capture training
- - Facilitating Induction to all newemployees
- Invoicing
- - Processing all training and catering invoices on SAP
- - Raising all Purchase Orders and sending to Provider before Training
- - Raising a GR and processing allpayments
- Coaching
- - Receiving Coaching Reports from Coaches and assessing
- - Completing Coaching Tracker and sending to L&D Head for Coaching Meetings
- - Updating Coaching Profiles and contracts
- Reporting
- - Preparing a Monthly Training Report
- - Preparing a Report of all the Invoices receipted for the month
- Graduate Programmes and Learnerships
- - Registering learners for specific Learnerships and processing payment
- - Managing Learnership contracts
- - Liaising with graduates regarding any communication from Providers
- Cross Billing
- - Cross billing each business unit monthly for all training in the respective month
- - Meeting with the Accountant and L&D Head to raise any cross-billing findings
- Skills Development
- - WSP/ATR management
- - Managing the Skills Planning process across the group and supporting businesses in developing meaningful skills plans to meet SETA(S), EE and business requirements
- - Liaising with the various SETA(S)s regarding Pivotal Grant funding
- - Making applications on behalf of the businesses to SETA(S) for funding, monitoring payments, notifying business of opportunities, success of applications and funds received
- - Ensure all SETA(S) documentation is completed and sent to the SETA(S)
- - Ensure learners are registered on the relevant SETA(S) data base
- - Monthly SAP T&E report sent out to Business Units
HR & TRAINING OFFICER
SEBATA GROUP OF COMPANIES (FIXED TERM CONTRACT- 3 YEARS)
01.2016 - 05.2016
- HR Administration
- - Overseeing all aspects of HR Administration.
- - Drafting Letters of Appointment and Fixed Term Contracts.
- - Assisting staff members with the structuring of their remuneration packages.
- - Overseeing all HR Administration – new joiners, resignations, status changes where applicable.
- - Pay slip Management
- Transformation/EE
- - Working with respective line managers and SETA(S)s to ensure transformation in terms of Employment Equity and Skills Development – focusing on the advancement of previously disadvantaged individuals (PDI’s).
- HR Reporting
- - Conduct a monthly HR business review- Bill Forecasting.
- - Conduct exit interviews with employees leaving the organization and compiling reports on the feedback received.
- - Provide monthly feedback to line management.
- Career Management and Training & Development
- - Understanding and identifying training needs in the business.
- - Providing input and working closely with the Training Specialist to design and roll out appropriate training and development interventions as required by the business.
- - Provide Career Development guidance and assistance to employees and managers.
- - Ensure the appropriate scheduling of technical training, management training etc. to support the strategic objectives of the respective business areas.
- - Dealing with SETA(S)s and managing the WSP/ATR and BBBEE processes
- - Co-ordinate training for all the new employees - liaise with the line manager, staff and training manager.
- Talent Management
- - Identify key talent within the respective business areas.
- - Work closely with line managers to put in place talent management programs.
SKILLS DEVELOPMENT ADVISOR
BP SOUTHERN AFRICA (CONTRACT)
3 2015 - 12.2015
- - Ensuring that the Skills Development Committee is in place and well
- - Serving as a contact person for operational matters between the employer and the relevant SETA(S)
- - Managing the Discretionary Grants and Skills Levy Process on BPSA’s behalf based on the
- learnerships and skills programmes across the regions
- - Compiling, managing and ensuring the timely submission of all internal and external compliance related SD reports (WSP, ATR, B-BBEE)
- - Managing and co-ordinating skills programmes
- - Maintaining the annual training calendar based on Training Needs Analysis data and Workplace Skills Plan developed by the TL&D Specialists
- - Ensuring that employees are issued with programme information i.e. course details, attendance registers, evaluation forms
- - Ensuring effective liaison with trainers, SME’s, Facilitators
- - Develop a close relationship with the SME’s, Facilitators and trainers to ensure that attendance, evaluations and other reports are submitted to deliver required reporting
- - On-Site event co-ordinator for BP Group Programs and any other programs as might be identified
- - Responsible for scheduling employees on courses and other TL&D interventions as per the Annual Training Calendar
- - Maintenance of the training calendar
- - Set up courses with external suppliers when instructed to do so and inform employees and line managers of course details and confirm learners’ attendance prior to the sessions occurring. In addition, send out pre-course work when required
- - Capturing training data and ensuring the GLMS holds accurate information about employees, programs suppliers and costs at all times
- - Managing all bursary applications and quality assurance thereof
- - Verify institutions for bursary applications
- - Liaise with relevant SETA(S) regarding discretionary and mandatory grants and compiling all evidence required
- - Maintain awareness of HSSE Legislation an implement action plans to improve HSSE performance and compliance
- - Continually identifying opportunities for improving processes, business efficiency and customer service
- - Conducting workplace approval for training sites and depots
QUALITY & EXCELLENCE EXECUTIVE
CITY & GUILDS INTERNATIONAL
08.2011 - 02.2015
- - Managing and processing all new centre approval and re-approval requests to maintain quality standards
- - Ensuring appropriate verification of approved centres’ internal quality management systems,
- including the conduct of examinations
- - Ensuring local practices are in accordance with City & Guilds’ regulations for the conduct of
- examinations
- - Ensuring Health and Safety is in place and in accordance with City and Guilds requirements
- - Monitoring compliance with relevant accreditation bodies and assess risks
- - Making decisions on external partners’ recommendations regarding centre approval statusand
- advising customers accordingly
- - Undertaking approval and verification visits with external parties
- - Invoicing on Pastel and SAP
- - Ensuring a high level of service is provided to internal and external agents through the provision of accurate information, advice and guidance
- - Maintaining a thorough knowledge of City and Guilds products
- - Co-ordination and facilitation of workshops
- - Managing and maintaining of Centre Database consisting of over 1000 Centres across Africa
- - Providing support to branch team members who are dedicated to ensuring quality
- - Managing the distribution, invoicing and sales of the Hospitality PoE
- - Meeting with new centres to provide accurate advice and offer available solutions
- - Sending Welcome Pack to new centres upon approval
- - Daily customer service to new and existing centres
- - General administration duties (filing, copying, spreadsheet maintenance etc.)
OPERATIONS ADMINISTRATOR
SUN INTERNATIONAL
02.2010 - 07.2011
- - Handling customer queries and welcoming clients
- - Compiling a payment report (S747 Report)
- - Following up on payments daily
- - Sending booking vouchers and cancelling bookings on Opera & Oceans system
- - Sending welcome back letters to guests upon their return
- - General administration (filing, copying, etc.)
- - Reviewing of Bank Reconciliations monthly
- - Capturing information on Accpac system
- - Matching and capturing invoices on Excel
PA TO MANAGING DIRECTOR
IDEAL ENGINEERING
08.2009 - 11.2009
- - Travel and meeting arrangements
- - Assisting with switchboard
- - Diary management
- - Placing orders and assisting with invoicing
- - Stationery management
- - General administration (email, filing, copying etc.)
PERSONAL ASSISTANT
LIBERTY LIFE PROPERTIES
06.2009 - 07.2009
- - Travel and diary management
- - Minute taking
- - Processing staff re-imbursements
- - Arranging and meetings and presentation with contractors
- - Project co-ordination and liaison with contractors
FRONTLINE/ MARKETING CO-ORDINATOR
VIGLIETTI MOTORS- MASERATI
08.2008 - 03.2009
- - Switchboard
- - Welcoming clients and taking them through the showroom while waiting for a salesperson
- - Placing parts orders and liaising with licensing departments
- - Assisting with events planning
- - Managing petty cash
- - Creating and maintaining client database
- General admin duties
SECRETARY TO THE FINANCIAL ADVISOR (SBFC)
STANDARD BANK OF SOUTH AFRICA
04.2006 - 05.2008
- - Make appointment for the financial advisor
- - Capture client policies onto system
- - Drafting wills for clients
- - General admin
- - Cross selling Liberty products
- - Handling Customer queries
SALES & MARKETING CO-ORDINATOR
STOCK MARKET COLLEGE
01.2004 - 03.2006
- - Telemarketing
- - Market research on JSE listed companies
- - Analyzing the companies and email share prices to customer
- - Selling software
TELESALES AGENT
Johnnic Publishing
11.2002 - 11.2003
- - Selling Sunday Times subscriptions telephonically
- - Data Capturing
- - Lead generation
- - Handling Customer queries
ASSISITANT SECRETARY TO THE GM
EMNDENI CHILDRENS HOME
04.2002 - 10.2002
- - Handling petty cash and requisitions
- - Diary management
- - Social interaction with the children
- - General Admin duties (typing, filing etc.)
- - Assisting with charity events for the organization
Education
Skills Development Facilitator -
Primeserv HR Solutions
US 115759- Conduct Moderation of Outcome Based Assessment - undefined
Assessment College of SA
US 115753- Conduct Outcome Based Assessment - undefined
Assessment College of SA
Advanced Excel - undefined
Speccon Training
MS Access - undefined
Leading Edge
Office Administration - undefined
College Campus
Matric (With Exemption) - undefined
St Matthews Roman Catholic High School
BComm HR Management -
Boston City Campus
12.2023
Skills
Leadership
Problem-Solving
Team Management
Time Management
MS Office
Flexible and Adaptable
Organization and Time Management
Multitasking
Dependable and Responsible
Teamwork and Collaboration
Computer Skills
Customer Service
Drivinglicense
Code 08 (B)
Owntransport
Yes
Disability
None
Personal Information
- Age: 41 years old
- Gender: African Female
- Nationality: South African
- Marital Status: Married
Timeline
GROUP SKILLS DEVELOPMENT FACILITATOR
VOX TELECOM (PTY) LTD
03.2019 - 12.2023
SKILLS DEVELOPMENT FACILITATOR
KWIKSPACE MODULAR BUILDINGS (PTY) LTD (CONTRACT)
05.2018 - 12.2018
SKILLS DEVELOPMENT FACILITATOR
WSP/ATR Consulting for different companies (Freelance)
07.2017 - 04.2018
HR TRAINING FACILITATOR
AVI INTERNATIONAL (1-YEAR CONTRACT)
06.2016 - 06.2017
HR & TRAINING OFFICER
SEBATA GROUP OF COMPANIES (FIXED TERM CONTRACT- 3 YEARS)
01.2016 - 05.2016
QUALITY & EXCELLENCE EXECUTIVE
CITY & GUILDS INTERNATIONAL
08.2011 - 02.2015
OPERATIONS ADMINISTRATOR
SUN INTERNATIONAL
02.2010 - 07.2011
PA TO MANAGING DIRECTOR
IDEAL ENGINEERING
08.2009 - 11.2009
PERSONAL ASSISTANT
LIBERTY LIFE PROPERTIES
06.2009 - 07.2009
FRONTLINE/ MARKETING CO-ORDINATOR
VIGLIETTI MOTORS- MASERATI
08.2008 - 03.2009
SECRETARY TO THE FINANCIAL ADVISOR (SBFC)
STANDARD BANK OF SOUTH AFRICA
04.2006 - 05.2008
SALES & MARKETING CO-ORDINATOR
STOCK MARKET COLLEGE
01.2004 - 03.2006
TELESALES AGENT
Johnnic Publishing
11.2002 - 11.2003
ASSISITANT SECRETARY TO THE GM
EMNDENI CHILDRENS HOME
04.2002 - 10.2002
HEAD: SKILLS DEVELOPMENT
SKILLSGRO (CONTRACT)
1 2024 - 7 2024
SKILLS DEVELOPMENT ADVISOR
BP SOUTHERN AFRICA (CONTRACT)
3 2015 - 12.2015
Skills Development Facilitator -
Primeserv HR Solutions
US 115759- Conduct Moderation of Outcome Based Assessment - undefined
Assessment College of SA
US 115753- Conduct Outcome Based Assessment - undefined
Assessment College of SA
Advanced Excel - undefined
Speccon Training
MS Access - undefined
Leading Edge
Office Administration - undefined
College Campus
Matric (With Exemption) - undefined
St Matthews Roman Catholic High School
BComm HR Management -
Boston City Campus
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