Nosipho Prudence Ndlovu

Achieve and exceed agreed sales targets through consultative selling.

• Identified and pursued new business opportunities through proactive lead generation and cold calling.
• Cultivated relationships with new and existing customers to foster loyalty and repeat business.
• Prepared and delivered accurate quotations, sales proposals, purchase orders, and invoices to support sales processes.
• Resolve customer queries and complaints efficiently to maximise customer satisfaction.
• Coordinate with internal departments to ensure smooth order fulfilment.
• Monitor market trends and identify opportunities for business growth.
• Prepare sales reports and provide customer feedback to management.
• Maintain accurate customer records using CRM systems and Microsoft Office.
• Key Responsibilities & Achievements

Managed and maintained company databases to ensure data accuracy and integrity.

• Performed database maintenance, troubleshooting, security management, backups, and user support.
• Administered Salesforce CRM for quotations, invoices, purchase orders, and customer records.
• Generated reports and maintained detailed customer account records to support informed decision-making.
• Achieved customer renewal rate of approximately 70%, contributing to overall customer loyalty.
• Contributed to a 25% increase in monthly sales by implementing customer retention strategies.
• Highlighted significant accomplishments in various roles.

• Delivered empathetic and professional customer support during laboratory interactions, enhancing client experience.
• Resolved laboratory testing inquiries for clients, ensuring clarity and understanding.
• Coordinated patient appointments and phlebotomist visits to optimise scheduling efficiency.
• Processed laboratory orders accurately.
• Communicated test results through approved channels.
• Managed urgent laboratory requests and maintained confidentiality.

• Resolved customer complaints efficiently and professionally.
• Achieved customer service performance targets consistently, contributing to team success.
• Handled customer enquiries via telephone, ensuring clarity and satisfaction.
• Advised customers on product options tailored to their needs during consultations.
• Processed customer adjustments and account updates.
• Updated customer accounts and maintained accurate records.

• Identified and pursued sales opportunities, contributing to revenue growth.
• Achieved individual sales and service KPIs.
• Delivered outstanding customer service through phone, email, and live chat, enhancing customer satisfaction.
• Processed customer orders and enquiries with precision, ensuring timely fulfillment.
• Updated customer records in internal databases to ensure accuracy.
• Supported customers using online self-service platforms.