Book reading and Music
Nosipho Priscilla Nxasana
Workforce Management
Umkomaas
Summary
Knowledgeable workforce management with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy. I am very easy to work with and can adapt very fast to change. I am a recent graduate in the Retail management area of study with foundational knowledge in supply chain management as my previous working experience dealt with it. I am prepared to start a career and make meaningful contributions with commitment and drive.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Clerk
G.J. Crookes Hospital
- Period of Employment: 12 Months
- Reason For Leaving: End of Contract
General Worker
Stock Counters
- Period of Employment: 12 Months
- Reason For Leaving: Resigned do to new employment
- Operated scanning equipment for inventory tracking, maintaining compliance with safety standards.
- Engaged in problem-solving activities to address discrepancies in stock levels effectively.
- Provided feedback on operational challenges, contributing to continuous improvement initiatives within the team.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
Workforce Real Time Analyst
StarTek
2021.10 - Current
- Analyzed real-time workforce data to optimize staffing levels and improve service delivery.
- Monitored call center performance metrics to identify trends and recommend adjustments.
- Utilized scheduling software to ensure optimal resource allocation in high-demand periods.
- Collaborated with management to develop strategies for reducing wait times and enhancing customer satisfaction.
- Created daily reports summarizing key operational metrics for stakeholder review and decision-making.
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Managed real-time inbound call traffic across multiple contact center locations.
Senior Associate
WNSPTY Global Services
2020.01 - Current
- Period of Employment: January 2020 till to date
- Managed workflow documentation, ensuring compliance with industry standards and best practices.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collected, arranged, and input information into database system.
Education
Grade12 - Matric
Umkomaas Secondary School
01.2015
Bachelor of Commerce - Retail Management
MANCOSA
Durban 2001.04 -
Skills
I have good communicational skills both verbal and written
I have the ability to work in a team and independently
I have the ability to uphold strict confidentiality in work place
Database entry
Prioritization
Relationship building
Database management
Research
Basic accounting
Confidentiality
Multitasking
Attention to detail
Interests
Timeline
Workforce Real Time Analyst
StarTek
2021.10 - Current
Senior Associate
WNSPTY Global Services
2020.01 - Current
Bachelor of Commerce - Retail Management
MANCOSA
2001.04 -
Clerk
G.J. Crookes Hospital
General Worker
Stock Counters
Grade12 - Matric
Umkomaas Secondary School
References
- L., Shibe, Manager, 039 978 7000, G.J. Crookes
- Nozipho, Zamanduli, Supervisor, 082 390 1504, Stock Counters
- Lechelle, Manager, 021 819 6111, WNSPTY Global Services
- Motshdiso Mojaki, 061 436 7362, Startek
CURRICULUM VITAE
Herein are the Personal Details, Contact Details, Educational Qualification, Tertiary Education, Employment History and References of Miss NOSIPHO PRISCILLA NXASANA