Nosipho Ndlovu
Summary
Proactive and adaptable individual with a versatile background in product development. Known for effective communication and cross-functional teamwork, consistently delivering high-quality customer support and product enhancements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Non voice
Freerange Supplements and Nutrition
01.2024 - Current
- Collaborated with warehouse staff to understand order delays and to ensure timeous delivery.
- Product awareness to ensure that I am able to answer product related questions from customers.
- Gathered customer feedback to drive product improvements and updates.
- Developed training materials on product usage to better understand customer setups.
- Resolved inquiries related to product specifications and troubleshooting methods Via Email and live chat.
- Managed inventory levels to ensure timely product availability.
- Analyzed competitor products to identify trends and inform strategic decisions and help customers find the best product for their specific needs.
- Processed orders and maintained accurate records in the system in collaboration with the warehouse team.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service orders and suggested changes accordingly.
- Provided exceptional customer service and resolved customer complaints in a timely manner to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer refund requests by clarifying terms and conditions.
- Provided assistance for delayed deliveries to enhance customer satisfaction.
- Educated customers on product details and updated order statuses.
- Addressed complaints regarding delays while offering discounts and promotional products.
- Managing 120-150 emails and chats per shift.
- NPS and APS scores over 90%
Electrical Artisan
Ramsay Engineering
durban
01.2021 - 01.2024
- Executed day-to-day duties with accuracy and efficiency.
- Generated innovative solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks to meet service objectives efficiently.
- Identified customer needs promptly to ensure satisfaction.
- Delivered exceptional customer service through direct interactions and phone support.
- Assisted customers with inquiries to improve overall experience.
- Coordinated with cross-functional teams to achieve project goals and deadlines.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Coastal College
Skills
- Product demonstrations
- Customer feedback analysis
- Cross-functional collaboration
- Technical troubleshooting
- Inventory management
- Team performance improvement
- Effective communication
- Customer engagement strategies
- Product performance evaluation
- Sales proficiency
- Interpersonal skills
Affiliations
- Worked for an NGO called OPEN ARMS where we assisted children from disadvantaged families with extra lessons and tutorials.
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
Accomplishments
- Top Dawg Achiever in February, June and July
- Star of the week for 6 weeks this year
- Closer
Computer Specification
- Device name Nosipho's -PC
Processor 12th Gen Intel(R) Core(TM) i5-1235U (1.30 GHz)
Installed RAM 16,0 GB (15,7 GB usable)
Device ID 448CB314-BCE7-45FD-B742-6012C9E523E0
Product ID 00342-43454-56180-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Timeline
Customer Service Representative Non voice
Freerange Supplements and Nutrition
01.2024 - Current
Electrical Artisan
Ramsay Engineering
01.2021 - 01.2024
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Coastal College
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