Nosipho Munarini

· Receive and process claim forms, verifying details against policies or legislation (e.g., Unemployment Insurance Act).

· Information Verification: Confirm employee declarations, gather supporting documents, and check for fraud.

· Ensure all actions comply with relevant acts, regulations, and company guidelines.

· Communication: Respond to inquiries from policyholders, claimants, or intermediaries, explaining decisions and coverage.

· Authorize and execute payments for approved claims within set timeframes.

· Prepare reports on claim administration and trends for management.

· Administrative Tasks: Handle general office duties, manage databases, and maintain records.

• Receive and verify documents for registration of UIF claim.
• Register claims on the Operational system.
• Assist employer services at the Kiosk, online system and service center.
• Analyze and escalated complaints, queries and appeals to designated sections.
• Capturing of daily applications on the Case management system denoting all aspects of the case to be dealt with.

• Resolving all Injuries on duty queries from employees, Employers and doctors through telephone and at public walk-in center which include:
• Assessment queries and reporting of injury on duty (From employers)
• Medical invoice queries (from doctors)
• Progress of claims (from the employees)
• Receive registration forms in terms of Compensation for Injuries and Diseases Act

• Manage the diary for Operation Manager.
• Schedule team meetings.
• Collect all production data and utilize statistical models to identify problem areas.
• Regularly write reports and make presentations to the production team with recommendations for needed improvements.
• Daily checking production efficiency and monitoring the production process.
• Create schedules for workers to ensure productivity increases.
• Reporting any potential problems that occur within the production department.
• Perform various clerical duties such as filing, sorting, and distributing department paperwork.

• Diary management for Senior Lecture
• Book Meeting and Capturing Minutes
• Capturing student's marks on ITS
• Ordering stationery