Nosipho Gasa
Customer Service Associate | Dental Office Coordinator | Administrative & Patient Care Specialist
Cape Town
Summary
Dental office professional with a strong background in Public Health and hands-on experience in appointment scheduling, insurance verification, and patient care coordination. Skilled in handling high-volume inbound and outbound calls, streamlining front-office operations, improving workflow efficiency, and ensuring accurate insurance processing to enhance patient satisfaction. Proficient in dental practice management software, billing systems, and regulatory compliance, with a proven ability to support quality care delivery in fast-paced clinical environments.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Associate
Amazon
01.2025 - Current
- Managed high-volume inquiries while maintaining accurate records and updating scheduling systems.
- Prioritized multiple tasks and coordinated with internal teams to meet service-level agreements and deadlines.
- Delivered excellent customer care, resulting in consistently high satisfaction scores and repeat service engagement.
- Handled billing and payment issues by following guidelines and resolving disputes.
Scheduling Coordinator
Cape Gate Dental and Ortho
02.2023 - 12.2024
- Coordinate patient appointments, manage scheduling calendars, and ensure optimal provider availability.
- Collaborate with dental providers and administrative staff to coordinate patient care and workflow.
- Manage incoming calls, emails, and inquiries regarding scheduling, treatment plans, and office procedures.
- Generate daily, weekly, and monthly scheduling and production reports to support operational efficiency.
Insurance Verification Specialist
Accent Dental
05.2022 - 02.2023
- Verified patient insurance coverage, eligibility, and benefits prior to scheduled appointments and procedures.
- Accurately entered insurance details and updates into practice management systems (e.g., Open Dental, Eaglesoft).
- Calculated patient co-pays, deductibles, and out-of-pocket expenses based on plan benefits.
- Monitored claim status, followed up on unpaid or denied claims, and assisted with resubmissions.
Public Health Intern
Project Hope Charities
01.2021 - 04.2022
- Analyzed data using software tools, supporting evidence-based decision making in program design and implementation.
- Improved community health by designing and implementing public health campaigns.
- Built partnerships with local organizations to increase access to resources and services for vulnerable populations.
Education
Bachelor of Public Health Honours -
IIE Monash South Africa
01.2021
Bachelor of Public Health - undefined
Monash South Africa
01.2020
Skills
- Dental Office Administration & Coordination
- Insurance Verification, Claims & Billing Processing
- Patient Scheduling & Calendar Management
- Medical Chart Review & Data Accuracy
- Financial Reporting & Reconciliation
- Customer Service
- Proficient in Open Dental & Eaglesoft
Certification
Udemy Dental Billing, Insurance & Administration Certificate | 2023
Timeline
Customer Service Associate
Amazon
01.2025 - Current
Scheduling Coordinator
Cape Gate Dental and Ortho
02.2023 - 12.2024
Insurance Verification Specialist
Accent Dental
05.2022 - 02.2023
Public Health Intern
Project Hope Charities
01.2021 - 04.2022
Bachelor of Public Health - undefined
Monash South Africa
Bachelor of Public Health Honours -
IIE Monash South Africa
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung