Nosipho Dlamini
Johannesburg
Summary
Hardworking Patient Care Assistant bringing a 3 years experience in the field. Expertise includes administration and programme management. Experienced Patient Care Assistant who is proficient in directing high-quality and efficient patient care. Reliable individual with approachable demeanour, championing patient independence. Energetic health care assistant who is dedicated, efficient and effective collaboration between care teams, patients and families Empathetic individual with impeccable customer service and interpersonal skills. Demonstrates strong resilience and active listening. Dedicated health care worker with knowledge of diverse care needs. Offers companionship and engaging activities for patients. Adapts to flexible schedules and shares customer-centric attitude. Knowledgeable healthcare team member who is confident in assisting with diverse ward needs. Always helpful with clinical staff and ready to offer personalised care.
Overview
5
5
years of professional experience
Work History
Health Care Support Worker
Phoenix health care group
01.2022 - 11.2024
- Supported patients with day-to-day wellbeing, including washing, dressing, feeding and medication administration
- Dedicated time to continued professional development, ensuring ongoing growth in clinical care delivery
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services
- Maintained safe, secure clinical environments for optimal patient wellbeing and department compliance
- Remained calm and effective under pressure to maintain high care standards against performance targets
- Maintained detailed and accurate documentation on daily record sheets
- Maintained customer confidentiality at all times
- Built positive relationships with patients through empathetic communication and attentive clinical care
- Prepared patients for treatment, readying medical records and documentation required for clinical procedures
- Updated team weekly providing comprehensive reports and informing on any concerns
- Liaised extensively with families, friends and external agencies to ensure service provided met individual needs
- Assisted service users with personal care-related activities maintaining dignity and respect
Medical Device Sales Representative
Aptivest
02.2021 - 11.2023
- Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations
- Used excellent sales techniques to increase customer interest in medical products
- Used excellent negotiation and persuasion techniques to obtain best prices for medical products
- Attended medical product conventions to remain updated on medical industry trends and developments
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Increased sales lead pipeline and industry contacts through proactive networking
- Designed sales strategies to increase profits, making reviews and amendments for underperforming areas
- Approached customers with consultative mentality to uncover and meet specific requirements
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues
- Analysed data and market conditions and adjusted sales pitches to overcome objections and meet client-specific needs
- Assessed client needs and made targeted product recommendations to build trust and increase revenue
- Negotiated customer pricing within agreed guidelines to achieve margin targets
Sales Executive
Atyooservice
01.2020 - 01.2021
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings
- Customised service offerings to accommodate consumer needs
- Closed large sales to exceed quota and align with company targets
- Showcased product features and benefits to drive sales
- Contacted current and potential clients to promote, upsell and cross-sell products and services
- Participated in continuous product development training to maximise sales potential
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Liaised with potential customers to determine needs and provide recommendations
- Studied competitors to develop innovative selling strategies
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality
- Converted cold leads to expand territory and negotiate profitable contracts
- Applied processes and systems with proven results to increase customer satisfaction
- Overhauled lead generation procedures to trigger growth in territory
Education
Certificate - Elderly Care And Caring For The Disabled
Alison Academy
International 11.2024
Graduate Certificate - First Aid Cpr And Aed
Alison Academy
International 08.2022
Diploma In Caregiving - Caregiver
Alison Academy
International 08.2022
Grade 11 - High School Education
Iefaifa secondary school
Springs, Gauteng01.2004
Skills
- Acute Care
- First Aid
- Wound Care Maintenance
- Social Care
- Health Assessments
- Health Care
- Procedure Preparations
- Medication Administration
- Personal Care Assistance
- Documentation
- Medicine Dispensing
- Elderly Care
- Meal Preparation
- Personal Care
- Healthcare Operations
- Empathy
- Customer Service
- Interpersonal Skills
- Time Management
- Prioritisation
- Resilience
- Active Listening
- Adaptability
- Collaboration
Timeline
Health Care Support Worker
Phoenix health care group
01.2022 - 11.2024
Medical Device Sales Representative
Aptivest
02.2021 - 11.2023
Sales Executive
Atyooservice
01.2020 - 01.2021
Certificate - Elderly Care And Caring For The Disabled
Alison Academy
Graduate Certificate - First Aid Cpr And Aed
Alison Academy
Diploma In Caregiving - Caregiver
Alison Academy
Grade 11 - High School Education
Iefaifa secondary school
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