Nosipho Chiliza
Durban
Summary
Customer focused Insurance Advisor with experience in UK insurance and FCA regulated environments. Skilled in policy administration, claims support, document validation, renewals, mid-term adjustments and customer queries. Over 3 years of experience in customer service environments including inbound and outbound communication, technical support, escalations and case resolution. Strong communication, problem solving and attention to details skills with a focus on professional customer service.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Outworx - Somerset Bridge Insurance Services Ltd
Durban
03.2026 - Current
- Set up and process new UK insurance policies in line with FCA guidelines.
- Validate policy documents for accuracy and compliance.
- Process mid-term policy adjustments and changes.
- Handle policy renewals and customer queries.
- Assist customers with insurance claims and enquiries.
Off Supply Triage Advisor
Huntswood - Ovo Energy
Durban
01.2025 - 12.2025
- Managed complex customer escalations and off-supply cases.
- Provided troubleshooting support for meter and energy issues.
- Coordinated emergency technician appointments and follow-ups.
Gradbay Coach
Huntswood
Durban
04.2024 - 01.2025
- Monitored calls and performance metrics to identify development areas.
- Delivered one to one coaching and performance feedback.
- Supported new employees with training and development.
Customer Service Representative
Huntswood - Ovo Energy
Durban
12.2022 - 04.2024
- Handled high volume inbound voice and chats relating to customers' electric and gas supply.
- Managed customer complaints and service queries adhering strictly to Ofgem regulatory standards.
Technical Support Agent
CCI Global - Altice USA
Durban
01.2022 - 11.2022
- Delivered technical troubleshooting for broadband, phone, and TV services to resolve customer issues.
- Supported customers via phone and chat channels to ensure timely assistance.
Education
Reservoir Hills Secondary Sc.
Durban Skills
- Policy administration
- FCA compliance
- Policy validation
- Claims Support
- Policy Renewals
- Customer Service and Engagement
- Complaint Resolution
- Inbound & Outbound Calls
- Case Management
- Problem Solving
- Attention to Detail
- Technical support
- Communication Skills
- Microsoft Office
References
References available upon request.
Timeline
Insurance Agent
Outworx - Somerset Bridge Insurance Services Ltd
03.2026 - Current
Off Supply Triage Advisor
Huntswood - Ovo Energy
01.2025 - 12.2025
Gradbay Coach
Huntswood
04.2024 - 01.2025
Customer Service Representative
Huntswood - Ovo Energy
12.2022 - 04.2024
Technical Support Agent
CCI Global - Altice USA
01.2022 - 11.2022
Reservoir Hills Secondary Sc.