NOSIPHIWO PENNY KLAAS

• Selling ladies apparels
• Direct sales, referrals, pop-up stalls and social media
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Worked to build sustainable relationships with customers for possible repeat business
• Boosted sales by consistently engaging with customers and running specials and incentives for my regular customers.

• Acted as first point of contact and set appointments

for prospective clients.

• Secure qualifying appointments for Business Developer.
• Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
• Regular follow-ups for prospective business
• Overcome objections by active listening for key words that might assist with a positive conversion. Find common ground and build from it.

• Allocated and servicing 16 Medical Service Provider. New MSP are added as and when new clients are signed on.
• Strengthened relationships with clients by providing exceptional customer service throughout the contract lifecycle.
• Follow up on outstanding documents, assisting the Contract Administrators with the onboarding process.
• Update all banking information with all the Medical Schemes to be in MedSol favour as the MSP has been prefunded.
• Collaborated effectively across diverse teams to achieve common goals amid tight deadlines while maintaining a high level of attention to detail.

• Cold calling of potential clients, employer and Medical Service Providers (MSP) to sell Ecoida Software.
• Present the value of the product on the onset, highlight how it would add to ROI or reduce costs.
• Build rapport and bring the personal factor to make the client be at ease while closing to confirm and book an appointment for the Reps of Compsol and Medsol
• Make sure contracts have been completed accurately and all supporting documents regulations have been adhered to.
• Followup to confirm if the client has any issues with the system, if any, inform the Rep to arrange a visit to assist as soon as possible.

• First point of contact, assisting drivers stuck on the side of the road.
• Followed all company policies and procedures to deliver quality work promptly.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams and 3rd parties to arrange assistance from towing, change of tyre, rental vehicle or accommodation.

• Allocated and servicing 20 Car Dealerships
• Assist the Business Development to chase applications to be approved and validated.
• Cross sell bank's products when a deal is approved.
• Constant communication with the dealership concerning declined deals to be converted to accepted.
• Check if all contract documents have been signed and certified for approved deals, forward same to the payment department for the dealer to be paid.
• Inform the Business Developer of all challenges and concerned.