Nosiphiwe Phiri

• Received, processed and entered prescription orders into pharmacy databases.
• Answered customer phone calls to address questions and provide assistance with prescriptions.
• Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
• Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
• Performed safety checks when dispensing medications to optimize patient safety.
• Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
• Assisted pharmacists in compounding specialized medications for individual patient needs as required.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.

Script validation,accurately receiving and capturing new or repeat prescriptions (chronic, acute or oncology via digital platforms.

Authorizations,liaising with medical aids and Healthcare professionals to obtain and track chronic medication Authorizations.

Rejection management, resolving medical scheme claiming errors, rejected blind checks, and claim resubmissions within strict service level agreement.

Tracking prescription orders from the central dispensing unit to the final destination.

Handling incoming telephone calls and digital inquiries from patients regarding their medications.

Interacting with other Healthcare professionals(like doctors and nurses regarding patient profiles and treatment details.

Strictly and accurately managing digital patient profiles,ensuring data privacy, and updating contact details

• Assisted pharmacy staff with preparing medications and filling orders.
• Kept pharmacy counter and related areas clean, neat and organized.
• Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
• Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
• Received, processed and entered prescription orders into pharmacy databases.
• Answered customer phone calls to address questions and provide assistance with prescriptions.
• Provided exceptional customer service, addressing inquiries regarding prescriptions and over-the-counter products.
• Assisted pharmacists in preparing and dispensing medications accurately.

• Assisted pharmacists in preparing and dispensing medications accurately.
• Provided exceptional customer service, addressing inquiries regarding prescriptions and over-the-counter products.
• Answered customer phone calls to address questions and provide assistance with prescriptions.
• Received, processed and entered prescription orders into pharmacy databases.
• Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
• Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.

• Assisted pharmacists in preparing and dispensing medications accurately.
• Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
• Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
• Kept pharmacy counter and related areas clean, neat and organized.
• Merchandised over-the-counter goods and rotated stock.
• Assisted pharmacy staff with preparing medications and filling orders.

Packing stock to shelve using FIFO

Capturing invoice on the system

Housekeeping

Answering phone

Operating cash register