Summary
Overview
Work History
Education
Skills
Certification
Timeline
Nosiphiwe  Ngece

Nosiphiwe Ngece

Universal Banker
Fort Beaufort,EC

Summary

At The Standard Bank Of South Africa, I leveraged my expertise in transaction processing and exceptional customer service to enhance client satisfaction and financial decision-making. By mentoring junior staff and driving cross-sales, I significantly contributed to team success, embodying professionalism and a deep understanding of banking products and services. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Universal Banker

The Standard Bank Of South Africa
04.2011 - Current
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Opened, closed, and updated accounts for customers.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Cross-sold credit cards, loans and other bank products.

Education

No Degree - Mechanical Engineering

CPUT, Bellville, South Africa
04.2001 -

Skills

Transaction Processing

Certification

Banking

Timeline

Banking

01-2022
Universal Banker - The Standard Bank Of South Africa
04.2011 - Current
CPUT - No Degree, Mechanical Engineering
04.2001 -
Nosiphiwe NgeceUniversal Banker