Summary
Overview
Work History
Education
Skills
Professional Goals
Personal Information
Certification
Work Availability
Interests
Timeline
Hi, I’m

Nosiphiwe Embar Nkosi

Admin
Alexandra
Nosiphiwe Embar Nkosi

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Meticulous Job Title eager to create unique and delicious dishes. Strong communication and interpersonal skills with good understanding of seamless dining experience for customers. Creative and dedicated to staying up-to-date with food trends. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Forward-thinking professional offering more than Number years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven Type skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
years of professional experience
1
Certification
2
Languages

Work History

Halfway House Coffee shop
Woodmead

Waiter/Chef and Barista

Job overview

  • Customer service, Taking orders, Preparing and serving coffee.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Used cash registers and credit card machines to cash out customers.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Collaborated with staff members to create meals for large banquets.
  • Assisted with menu development and planning.

CRS Pick N Pay
Randburg

Cashier and Packer
12.2010

Westpack Lifestyle
Greenstone

Admin
09.2019 - Current

Job overview

  • Customer service, Solving non-standard problems with pricer, Configuration and sales of computer systems, work with suppliers, making sure that the customer is happy.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Created and managed project plans, timelines and budgets.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Observed packing operations to verify conformance to specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Generated reports detailing findings and recommendations.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.

Education

Alexandra High School

Grade 10 from Departments of education, Gauteng province

University Overview

Subjects: Visual art, dramatic art, English, Orientation, Mathematics and IsiZulu

Skills

Leader skills, Ability to prioritize workundefined

Professional Goals

Full-time, Diploma in Leadership & Management, Going virtual,team tools, Remote team management and psychological safety.

Personal Information

  • Date of Birth: 03/26/93
  • Gender: Female
  • Nationality: South Africa

Certification

Leadership and managment

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

To learn more and build my own company

Timeline

Leadership and managment

04-2023

Admin

Westpack Lifestyle
09.2019 - Current

Cashier and Packer

CRS Pick N Pay
12.2010

Waiter/Chef and Barista

Halfway House Coffee shop

Alexandra High School

Grade 10 from Departments of education, Gauteng province
Nosiphiwe Embar NkosiAdmin