Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NOSIPHELO MNYANI

Cape Town

Summary

Results-driven Client Relationship Specialist and Account Manager with 11 years of experience, including 7 years focused on nurturing and expanding client relationships across diverse industries. Exceptional communication skills and a strategic approach to understanding client needs enable the building of trust and rapport, driving revenue growth, and delivering tailored solutions that exceed client expectations. Maintaining high levels of client satisfaction is a priority, as evidenced by consistently meeting and exceeding sales targets. Excellent verbal and written communication skills allow for effective conveyance of complex concepts and negotiation of win-win solutions. Adept at collaborating with cross-functional teams to ensure seamless delivery of services while addressing client requirements.

Overview

9
9
years of professional experience

Work History

Junior Scrum Master

Khanyisa Real Systems
12.2023 - Current
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.

Senior Associate: Rewards+Loyalty Programme

Global Citizen
11.2018 - 08.2022
  • Managed partner relationships such as growth through existing partnerships by which we implemented deliverables, reporting on impact and performance
  • Contributing to the design and implementation of the current loyalty program, including communities
  • Secured new partnership agreement by which we pitched new partners (cold and warm contacts), created in-depth partnership proposals, walked clients through the product journey, and finalised with legal teams on both ends that ensured that no party was compromised through the duration of the partnership
  • Managed administrative needs for the Global Rewards program, which included uploading inventory to our backend system, managing rewards, and managing Live Nation and Ticketmaster rewards
  • Supported Rewards Marketing by helping to create necessary assets for social, email, and other promotions, which included copy, images, and video; worked with our Social team that create toolkits and managed promotional calendars that provided visibility into planned activities teamwide as well as scheduled and posted social promotions as needed
  • Flagged product challenges encountered by users and the Rewards team, and worked with the product team to resolve
  • Contributed to team discussions about product improvements to improve the performance of the Rewards program
  • Managed the Fellowship Programme by training fellows assigned to the Loyalty Programme on all day-to-day running of the programme and helped hone their partner account management skills.

Account Manager

FinChatBot
06.2017 - 08.2018
  • Operated as the lead point of contact for any and all matters specific to customer account management
  • Built and maintained strong, long-lasting customer relationships
  • Developed a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Recruited developers and interns from various channels including but not limited to: Offerzen, Indeed, LinkedIn, Slack (TechZA) and Email
  • Ensured that all new developer recruits met the stack requirements of the business by communicating all test results and interview feedback with the CTO and co-founder
  • Ensured the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicated the progress of monthly and quarterly initiatives to internal and external stakeholders
  • Developed new business with existing clients and identified areas of improvement to exceed sales quotas
  • Forecasted and tracked key account metrics
  • Prepared reports on account status
  • Identified and grew opportunities within the territory and collaborated with sales teams that ensured growth attainment
  • Assisted with high-severity requests or issued escalations as needed.

Technical Account Manager: Seller Support

Amazon.com
04.2015 - 12.2016

Education

Matric -

Wynberg Girls High School
01.2008

Data Analysis Certification -

Google
08.2024

Skills

  • Account Management
  • Program Design
  • Rewards and Loyalty Program Design
  • Key Account Management
  • Project Management
  • Agile Coaching
  • Business Development
  • Business-to-Business (B2B)
  • Marketing Strategy
  • Client Relationship Building and Management
  • Teamwork and Collaboration
  • Data-driven decision-making

References

On request

Timeline

Junior Scrum Master

Khanyisa Real Systems
12.2023 - Current

Senior Associate: Rewards+Loyalty Programme

Global Citizen
11.2018 - 08.2022

Account Manager

FinChatBot
06.2017 - 08.2018

Technical Account Manager: Seller Support

Amazon.com
04.2015 - 12.2016

Matric -

Wynberg Girls High School

Data Analysis Certification -

Google

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NOSIPHELO MNYANI