Nosinikelo Madikane

• Telephonic collections making outbound collection calls to debtors
• Focusing on negotiating settlements and immediate payments in 24 hours
• Complying with product specific policies and procedures
• Telephonic collections on charge off/1st and 2nd placements, Late/Early stage accounts in arrears accounts, obtaining a PTP for the required amount
• Focusing on debit order arrangements
• Educating debtors, giving benefits of making a payment and consequences of non-payment
• Maintaining call activity at agreed level
• Maintaining accurate, update customer account information
• Following up clients on previous payment arrangements pursue payments
• Responding to telephone inquiries using the script
• Taking ownership of debt collection cases
• Maintaining appropriate and comprehensive records of all customer discussions
• Reporting daily progress against targets to the Team Leader
• Technology used: VISION, C4, AVAYA, SMARTS HAMZ & SMARTS COMMUNICATIONS
• Used scripted conversation prompts to convey current account information and obtain payments.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.
• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collaborated with other departments to verify customer compliance with payment plans.
• Maintained consistently high success rate of collecting on overdue accounts.
• Analyzed customer financial records to determine appropriate payment plan.

• Guiding clients on debt review step by step process
• Sending contact details to allocated clients, notifying that you will be a portfolio manager for the month assisting with the process
• Contacting them to follow up if sms received and request emails or fax to forward unsigned FORM 16 and 17.2 to sign and return
• Forwarding signed documents to creditors to notify of debt review
• Engaging with creditors where necessary
• Liaising with creditors to renegotiate payments at lower interest rates and drawing up a manageable repayment plan
• Should creditors debit offer solutions by sending 17.1 to the bank to dispute D/O
• Providing excellent customer experience
• Improving efficiencies - innovation
• Having good analytical and problem-solving skills
• Having good written and oral communication skills
• Technology used: MY PRACTICE, ITC, MICROSOFT OUTLOOK, MICROSOFT WORD, MICROSOFT EXCEL, EMAIL, FAX, SCAN, PRINT
• Communicated market developments, portfolio changes and annual performance information to clients.
• Facilitated portfolio performance review and implemented new strategies.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Developed strategic plans for day-to-day financial operations.
• Conducted financial due diligence on potential investments and acquisitions.
• Analyzed business processes to identify cost savings and operational efficiencies.

• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Collaborated with other departments to verify customer compliance with payment plans.
• Identified and contacted customers with overdue accounts to address payment status.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collected on delinquent accounts to reduce overdue balances.

Foundation of Digital Marketing and E-commerce

Attract and Engage Customers with Digital Marketing

From Likes to Leads: Interact with Customers Online

Think Outside the Inbox: Email Marketing

Assess for Success: Marketing Analytics and Measurement.

Make the Sale. Build, launch, and Manage E-commerce Stores

Satisfaction Guaranteed: Develop Customer Loyalty Online