Nosimo Stiphans

Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.

• Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
• Lawfully cleared merchandise through customs per client and government requirements.
• Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.

Reference

Manager: Mlungisi Sishi: 076 5118350

mlungisi.sishi@dhl.com

Human Resource: Ingrid Du Buisson 011 823035479

ingrid.dubuisson@dhl.com

iIncreased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Reference

Managing Director: Sylvia Manthata

084 251 1954

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

Reference

Manager: Nancy Mbulaheni 072 328 1650

Fhulu79nancy@gmail.com