Nosimilo Malaza
Summary
Dynamic HR and Finance Administrator with proven expertise at Woolworths in inventory management and effective communication. Successfully enhanced operational efficiency and customer satisfaction through strategic scheduling and robust document filing systems. Adept at client support, ensuring seamless service delivery and fostering loyalty in a fast-paced environment.
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
16
16
years of professional experience
1999
1999
years of post-secondary education
Work History
Administrator HR & Finance
Woolworths
01.2022 - 03.2024
- Managed daily administrative tasks to ensure smooth store operations.
- Coordinated schedules and maintained inventory records for optimal stock levels.
- Assisted customers with inquiries and resolved issues efficiently.
- Supported team training sessions to improve service standards and compliance.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
Talent Administrator
Woolworths
08.2021 - 01.2022
- Managed daily office operations and ensured efficient workflow among staff.
- Coordinated schedules, meetings, and travel arrangements for executives.
- Developed and maintained filing systems to enhance document retrieval.
- Updated databases with new employee information, job changes and terminations.
Service Consultant
Capitec Bank
Manguzi
06.2008 - 06.2015
- Assisted clients with banking inquiries and service requests effectively.
- Educated customers on financial products and services available at the bank.
- Resolved customer complaints and issues, ensuring satisfaction and loyalty.
- Maintained up-to-date knowledge of banking regulations and compliance standards.
- Handled incoming calls from customers regarding product or service orders.
- Participated in team meetings to discuss potential solutions for improving customer experience.
Education
Computer Certificate - Computer Literacy
Icesa
01.2005 - 08.2005
Panorama Combined School
NewcastleSkills
- Inventory management
- Data entry
- Document filing
- Schedule coordination
- Office administration
- Effective communication
- Client support
Timeline
Administrator HR & Finance
Woolworths
01.2022 - 03.2024
Talent Administrator
Woolworths
08.2021 - 01.2022
Service Consultant
Capitec Bank
06.2008 - 06.2015
Computer Certificate - Computer Literacy
Icesa
01.2005 - 08.2005
Panorama Combined School
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