Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nosihle Nqobile Cele

Chief Operations Officer
Bramley North Sandton

Summary

I have vast experience in the sales and customer service field with over 10 years of experience in the Telecommunication and Logistics field. I have a proven track record in sales and accounts management and have experience in starting up new companies from setting up structures and implementing all systems. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

15
15
years of professional experience
10
10
years of post-secondary education

Work History

Managing Director

Lamba Corporation
11.2022 - Current
  • Responsible for managing end-to-end operations within a business’s supply chain
  • Working internally with production leadership and sales
  • Warehousing teams to optimize a business’s supply chain and align it with growth goals
  • Guarantee that materials and semi-finished articles are supplied on time with the appropriate quality and in the accurate quantity to supported plants, or assure the prompt delivery of finished products to customers’ production/sales sites
  • Responsible for the analysis of complex problem cases, as well as develop actions or recommendations to assure sustainable elimination and avoidance.

Chief

Emergen8 (Pty) LTD
09.2022 - Current
  • Designing and implementing business operations
  • Establishing policies that promote company culture and vision
  • Overseeing operations of the company and the work of executives
  • Design and implement business strategies, plans and procedure
  • Set comprehensive goals for performance and growth
  • Establish policies that promote company culture and vision
  • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
  • Lead employees to encourage maximum performance and dedication
  • Evaluate performance by analyzing and interpreting data and metrics Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
  • Manage relationships with partners/vendors App development
  • Heading up customer service team.

Customer Services Clerk

NOSI HLE NQOBI LE CELE, PROJECT MANAGEMENT, The Da Vinci Institute
01.2021 - Current
  • Is a very varied role and involves liaising directly with clients as well as suppliers
  • Customer Services Clerks process sales invoicing by established procedures and standards
  • Receive supplier purchase invoices ensuring they are correct and passed to the appropriate department for processing
  • As a Customer Services Clerk working within Shipping and
  • Logistics, you will be required to ensure each shipment generates the maximum contribution to the company by keeping a constant focus on meeting the required service level at the lowest possible cost
  • Maintain and file all records by company procedure
  • Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are online with competitors
  • Assist the sales team with quotations and client/product knowledge
  • A Customer Services Clerk job usually involves working in conjunction with the Customer Services Team Leader, which may require you to produce reports and statistics for meetings.

BUSINESS DEVELOPMENT MANAGER

Droppa Group
04.2022 - 11.2022
  • Pursuing new leads and taking them through the sales cycle
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Attending conferences, meetings, and industry events
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Increasing the value of current customers while attracting new ones
  • Reporting on successes and business areas needing improvements
  • Having an in-depth knowledge of business products and value propositions to convert leads to clients
  • Identifying and mapping customer needs
  • Increasing the value of current customers while attracting new ones
  • Researching business opportunities and viable income streams
  • Finding and developing new markets and improving sales
  • Communicating new product developments to new and existing clients
  • Arrange a meeting for prospective clients with Droppa’s top management as required

TELESALES/ACCOUNTS MANAGER

Laser Logistics SA
01.2021 - 01.2022
  • To be proficient in qualifying a lead and applying for a rate card and following up on the qualified leads
  • Assist with the transition process by actioning and following up on the account setup
  • Call existing customers to determine their satisfaction with DPD
  • Laser’s service levels
  • Provide efficient support and skillful problem-solving when required
  • Build knowledge of the procedures involved when regional or remote destinations are concerned to advise the customer(s) with accurate information
  • Ability to define problems, collect data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information using the organization’s software
  • Reporting on Fresh sales: Trends Customer reaction and complaints
  • Competitor activity
  • Red Alerts i.e
  • Escalations

ACCOUNT EXECUTIVE

Dawn Wing Couriers
01.2019 - 01.2022
  • Mainly handle the Logistics for Herbalife International
  • Book collections and make sure parcels are delivered on each
  • Herbalife order
  • Track and Trace parcels
  • Provide Daily reports on Herbalife parcels in South Africa
  • Work on Problem Parcels, that couldn't be delivered due to incomplete addresses, rerouted shipments, returned shipments, and contact not available
  • Receive incoming calls and emails concerning shipments around
  • SA
  • Also, go in-house to handle Herbalife queries on an escalating system
  • Capture delivery failures and manual PODs
  • Manage over 3000 shipments per day moving on the network
  • Delivery queries are escalated to you to resolve within 24 hours.

Import Clerk

CLEARING CLERK, DHL INTERNATIONAL
02.2019 - 07.2019
  • Will work for a freight forwarder/agent or directly for an importer who is based in the country where goods are being delivered
  • Responsible for the movement of goods from another country, ensuring the transit and delivery are made on time
  • This means that you will liaise regularly with overseas offices, partners, or agents
  • Arranging and completing all associated paperwork, which documents the nature of the goods being imported from abroad and that they are legal and legitimate
  • Imports are generally subject to import quotas, tariffs, trade agreements, and HM Revenue and Customs regulations, so as an
  • Import Clerk your role will involve checking all is in order in this respect
  • Import Clerks are responsible for costing jobs and ensuring maximum profitability for their organization
  • To establish contacts and relationships with HM Customs to ensure efficient transfer of goods through the legal process
  • Able to manage deadlines and sometimes difficult situations, therefore an element of negotiation is required to be able to meet timescales.

CUSTOMER SERVICE ADVISOR

DHL INTERNATIONAL
01.2018 - 02.2019

Sales Consultant, BUSINESS SALES CONSULTANT

TELKOM DIRECT STORE PAVILION BRANCH, WNS, TELKOM
12.2017 - 10.2018
  • Greet and direct customers
  • Provide accurate information (e.g
  • Product features, pricing, and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up to date with new products/services
  • SMALL TO MEDIUM

01.2015 - 01.2017
  • Ensuring excellent customer service delivery at all times
  • Working within a team to manage the budget and achieve targets and incentives
  • Maintaining up-to-date market knowledge on Adsl, Vdsl, Fibre and general IT queries
  • Maintain 95% Quality in all calls from business customers
  • Assisting small to medium business packages to help start up their businesses
  • Assist in activating value-added services on live active lines
  • Providing tailor-made solutions relevant to the customer’s needs.

CUSTOMER SERVICE AGENT

Ethekwini
01.2014 - 01.2015
  • Analyses, processes, and co-ordinates information on the service interruption process
  • Processes and conducts account operations and customer service information and actions
  • Provides relevant EThekwini Water and Sanitation-related information and processes general customer requests
  • Represents eThekwini water & sanitation professionally during the interaction with the contact center
  • Handles all communications with the customer to define process, style, and standards
  • Escalate calls when necessary, according to the correct process
  • Closing the interaction when all necessary actions have been completed.

SALES CONSULTANT

Cell C SA
01.2013 - 01.2014
  • Call Cell C clients and perform upgrades and sell new lines
  • Attended training for different handsets as you required to learn about the latest handsets and features of phones
  • Administration file paperwork from customer ID copy, Pay slip
  • Bank statements, etc
  • Data Capturing is Key as you are required to capture Addresses and working information from the customer over the phone
  • Required to capture information on Microsoft Excel, C-advance
  • Beam and Xds
  • Required to do authentication tests and Credit checks on customers daily
  • Meet Daily targets
  • Customer retention is where you would contact customers who have canceled their order and try to convince them to take the package or offer them a tailor-made package
  • Telkom

AGENT

01.2010 - 01.2014
  • Conduct Surveys for Telkom SA, asking clients around South
  • Africa about the service they received when contacting Telkom
  • Responsible for initiating calls using the script provided which would help increase survey count
  • Communicate with private individuals and Businesses by phone
  • Work towards reaching daily and monthly survey targets
  • Escalate any problems such as poor service or faults to the relevant department
  • Excellent Computer, keyboard Skills which result in an increased survey count
  • Able to keep customer confidentiality

Volunteer

Sasol Techno Expo, Sasolburg, Sasol
- 1 1
  • Social development program) worked as a Facilitator
  • Facilitated A life Skills workshop that ruined for a week and focused on goals and skills development
  • Spoke to over 5000 children a day from different schools and regions in South
  • Africa and over 50 000 children for the entire week
  • Official launch of DigiTech portal
  • Gallagher Estate Convention Centre
  • Department of Communication and digital technologies
  • Facilitate and advise the Minister of communication, Members of
  • Parliament, and Government officials of the business app
  • Explain how the app works and source potential clients.

Education

BA - SPORTS SCIENCE

Grosvenor Girl's High School
01.2000 - 04.2005

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University of Kwa Zulu Natal
01.2010 - 04.2014

Skills

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Timeline

Managing Director

Lamba Corporation
11.2022 - Current

Chief

Emergen8 (Pty) LTD
09.2022 - Current

BUSINESS DEVELOPMENT MANAGER

Droppa Group
04.2022 - 11.2022

Customer Services Clerk

NOSI HLE NQOBI LE CELE, PROJECT MANAGEMENT, The Da Vinci Institute
01.2021 - Current

TELESALES/ACCOUNTS MANAGER

Laser Logistics SA
01.2021 - 01.2022

Import Clerk

CLEARING CLERK, DHL INTERNATIONAL
02.2019 - 07.2019

ACCOUNT EXECUTIVE

Dawn Wing Couriers
01.2019 - 01.2022

CUSTOMER SERVICE ADVISOR

DHL INTERNATIONAL
01.2018 - 02.2019

Sales Consultant, BUSINESS SALES CONSULTANT

TELKOM DIRECT STORE PAVILION BRANCH, WNS, TELKOM
12.2017 - 10.2018

01.2015 - 01.2017

CUSTOMER SERVICE AGENT

Ethekwini
01.2014 - 01.2015

SALES CONSULTANT

Cell C SA
01.2013 - 01.2014

AGENT

01.2010 - 01.2014

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University of Kwa Zulu Natal
01.2010 - 04.2014

BA - SPORTS SCIENCE

Grosvenor Girl's High School
01.2000 - 04.2005

Volunteer

Sasol Techno Expo, Sasolburg, Sasol
- 1 1

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Nosihle Nqobile CeleChief Operations Officer