Mfundo Melusi Khumalo
Customer Service Agent
Durban
Summary
I apply for growth and exposure, hereunder some of my strong attributes that set me apart from others (mostly acquired and developed throughout my school and working life).
Self-starter, reliable, honest, systematic, organized and deadline driven.
Team player copes with multiple tasks, able to address problematic areas and implement solutions.
Ability to prioritize and complete task in timely manner in order to maintain the company goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
CCI South Africa
Umhlanga Durban
02.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Distributor Agent
Credico Marketing
Durban Ethekwini CBD
05.2022 - 01.2023
- Resolved any issues or disputes arising during the sales process swiftly and professionally.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
Education
High School Diploma -
Fairvale High School
Durban, South Africa 04.2001 -
Skills
Good Customer service
Problem-solving
Active listening
Strong decision maker
Team player
Timeline
Customer Service Representative
CCI South Africa
02.2023 - 10.2024
Sales Distributor Agent
Credico Marketing
05.2022 - 01.2023
High School Diploma -
Fairvale High School
04.2001 -
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