Nosihle Maqhagi

• Adept at designing and implementing client-centric strategies that enhance satisfaction, streamline operations, and drive long-term retention.
• Skilled in conflict resolution, process optimization, and leveraging data insights to inform decisions and improve service delivery.Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

• Procurement- Creating Purchase orders for vendors. POs are created upon receipt of of vendor quote. Once the quotation is approve I create a PO attach the quotation for final approval.
  Contracts-Collecting pricing from vendors to compile updating a contract cost schedule for a client
  Billing Process- Create a billing sheet for the client who has agreed on the presented contract. f
  Time booking - Booking in house resources time so that the organization can effectively track the utilization of its resources
  Assisting in GRN - This is the first step taken in ensuring vendors/sub contractors are paid. (Processing invoices for Payment)
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Allocating projects to PMs
Analyzing the financial health of the Project
Forecasting of Project Financials
Loading//Editing of Sales orders
Monitoring Project Management utilization
Loading projects on EPM

• Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
• Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.