Norma Lynn Eastmure

• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Monitored student progress and adjusted instruction to meet individual needs.
• Assessed student performance and provided feedback to facilitate student success.
• Created and implemented assessments to measure student progress.
• Built relationships and communicated with parents to provide best learning environment for children.
• Chose materials and developed lesson plans to enhance skills for individual students.
• Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
• Developed and implemented engaging lesson plans to keep learner attention.

• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Monitored student progress and adjusted instruction to meet individual needs.
• Assessed student performance and provided feedback to facilitate student success.
• Created and implemented assessments to measure student progress.
• Built relationships and communicated with parents to provide best learning environment for children.
• Chose materials and developed lesson plans to enhance skills for individual students.
• Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
• Developed and implemented engaging lesson plans to keep learner attention.
• Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.

Took the years to care for and educate my special needs daughter to matric level.

Cared for her medical needs. She was a Spina Bifida baby that was quadriplegic and required stoma care.

• Created customer support strategies to increase customer retention.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Applied best practices in customer service, sales, and employee management to exceed organizational goals.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
• Performed duties and provided service in accordance with established operating procedures and company policies.

• Followed laboratory protocols for specimen processing, analysis, and results reporting.
• Identified patient and labeled specimens with correct information to protect patient from adverse errors.
• Analyzed laboratory findings to check accuracy of results.
• Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
• Continuously sought opportunities for professional growth through participation in conferences, workshops, and relevant continuing education courses.
• Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
• Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.