Summary
Overview
Work History
Education
Skills
Certification
Availability
Personal Information
References
Accomplishments
Timeline
Generic

Norleen Khumalo

Caregiver /Events Coordinator /manager
Johannesburg

Summary

Dedicated and compassionate individual seeking a position as a Personal care Assistant . Bringing 2 years of experience in assisting elderly individuals in their homes and leveraging a strong background in restaurant management to provide exceptional care and support. Committed to achieving excellence through effective communication, safety, and teamwork. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Knowledgeable about planning medication interventions, caring for patients and optimizing therapy choices. Expertise in dosages and customization of care plans. Successful at educating patients and improving physician knowledge to maximize treatment success. Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Care assistant .

Overview

13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Home Care Assistance

1 2022 - Current
  • Provided in-home care for elderly clients, assisting with daily activities and ensuring their comfort and well-being
  • Developed strong relationships with clients, offering emotional support and companionship
  • Coordinated with healthcare professionals to follow care plans and manage medications.

Serengeti Golf Estate - Events Manager

Serengeti Golf Estate
01.2020 - Current
  • Coordinated and managed all events held at the estate
  • Ensured safety protocols were followed during events
  • Oversaw event setup and breakdown, managing a team of staff.

Serengeti Golf Estate - Restaurant Manager

Serengeti Golf Estate
01.2016 - 01.2020
  • Managed daily operations of the restaurant
  • Supervised staff and ensured high standards of customer service
  • Implemented safety and hygiene protocols.

Serengeti Golf Estate - Floor Manager

Serengeti Golf Estate
01.2013 - 01.2016
  • Oversaw floor operations ensuring smooth service delivery
  • Trained and mentored new staff members
  • Addressed customer complaints and resolved issues promptly.
  • Managed team of 20 employees to maintain smooth-running operations of shop floor
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently
  • Enhanced team performance through regular training, mentoring, and constructive feedback
  • Increased sales revenue by developing and implementing effective promotional strategies
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Monitored sales and adjusted staffing levels to meet customer service standards

Serengeti Golf Estate - Floor Supervisor

Serengeti Golf Estate
01.2011 - 01.2013
  • Assisted in managing floor operations
  • Monitored staff performance and adherence to safety standards
  • Provided exceptional customer service.

Education

Diploma in Caregiving

Allison
Online
03.2024 - 03.2024

National Senior Certificate (Matric) - High School Diploma

Freedom Community College
Johannesburg
01.2003 - 01.2007

Skills

Certification

First Aid Training

Availability

flexibility

Personal Information

  • Date of Birth: 12/24/87
  • Nationality: South African

References

  • Abigal Smit, Serengeti Golf and Wildlife Estates, 011 552 7208, 083 449 0040, abigal@serengetiestates.co.za
  • Cosma Makamanzi, 062 084 5404, cosmamakamanzi@yahoo.com

Accomplishments

  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Achieved coordinating a function of 350 guest with accuracy and efficiency.

Timeline

Diploma in Caregiving

Allison
03.2024 - 03.2024

Serengeti Golf Estate - Events Manager

Serengeti Golf Estate
01.2020 - Current

Serengeti Golf Estate - Restaurant Manager

Serengeti Golf Estate
01.2016 - 01.2020

Serengeti Golf Estate - Floor Manager

Serengeti Golf Estate
01.2013 - 01.2016

Serengeti Golf Estate - Floor Supervisor

Serengeti Golf Estate
01.2011 - 01.2013

National Senior Certificate (Matric) - High School Diploma

Freedom Community College
01.2003 - 01.2007

Home Care Assistance

1 2022 - Current
Norleen KhumaloCaregiver /Events Coordinator /manager