Norleen Khumalo
Caregiver /Events Coordinator /manager
Johannesburg
Summary
Dedicated and compassionate individual seeking a position as a Personal care Assistant . Bringing 2 years of experience in assisting elderly individuals in their homes and leveraging a strong background in restaurant management to provide exceptional care and support. Committed to achieving excellence through effective communication, safety, and teamwork. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Knowledgeable about planning medication interventions, caring for patients and optimizing therapy choices. Expertise in dosages and customization of care plans. Successful at educating patients and improving physician knowledge to maximize treatment success. Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Care assistant .
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Home Care Assistance
1 2022 - Current
- Provided in-home care for elderly clients, assisting with daily activities and ensuring their comfort and well-being
- Developed strong relationships with clients, offering emotional support and companionship
- Coordinated with healthcare professionals to follow care plans and manage medications.
Serengeti Golf Estate - Events Manager
Serengeti Golf Estate
01.2020 - Current
- Coordinated and managed all events held at the estate
- Ensured safety protocols were followed during events
- Oversaw event setup and breakdown, managing a team of staff.
Serengeti Golf Estate - Restaurant Manager
Serengeti Golf Estate
01.2016 - 01.2020
- Managed daily operations of the restaurant
- Supervised staff and ensured high standards of customer service
- Implemented safety and hygiene protocols.
Serengeti Golf Estate - Floor Manager
Serengeti Golf Estate
01.2013 - 01.2016
- Oversaw floor operations ensuring smooth service delivery
- Trained and mentored new staff members
- Addressed customer complaints and resolved issues promptly.
- Managed team of 20 employees to maintain smooth-running operations of shop floor
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently
- Enhanced team performance through regular training, mentoring, and constructive feedback
- Increased sales revenue by developing and implementing effective promotional strategies
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation
- Made personal recommendations for customers by sharing product knowledge and demonstrating product
- Monitored sales and adjusted staffing levels to meet customer service standards
Serengeti Golf Estate - Floor Supervisor
Serengeti Golf Estate
01.2011 - 01.2013
- Assisted in managing floor operations
- Monitored staff performance and adherence to safety standards
- Provided exceptional customer service.
Education
Diploma in Caregiving
Allison
Online 03.2024 - 03.2024
National Senior Certificate (Matric) - High School Diploma
Freedom Community College
Johannesburg 01.2003 - 01.2007
Skills
Strong communication and interpersonal skills
Excellent team collaboration and leadership abilities
Proficient in managing and coordinating events
Knowledgeable in safety procedures and protocols
Adaptable and quick to learn new skills
Ability to pass police check and working with children
Holder of a driver’s license
Fully vaccinated with two doses of COVID-19 vaccine
Home care assistance
Client Goal Setting Assistance
Home Maintenance Awareness
Home Care Visits
Restaurant equipment care
Emergent care
Event Planning Assistance
Plan of care understanding
Senior Care Expertise
Medical Assistance
Certification
First Aid Training
Availability
flexibility
Personal Information
- Date of Birth: 12/24/87
- Nationality: South African
References
- Abigal Smit, Serengeti Golf and Wildlife Estates, 011 552 7208, 083 449 0040, abigal@serengetiestates.co.za
- Cosma Makamanzi, 062 084 5404, cosmamakamanzi@yahoo.com
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved coordinating a function of 350 guest with accuracy and efficiency.
Timeline
Diploma in Caregiving
Allison
03.2024 - 03.2024
Serengeti Golf Estate - Events Manager
Serengeti Golf Estate
01.2020 - Current
Serengeti Golf Estate - Restaurant Manager
Serengeti Golf Estate
01.2016 - 01.2020
Serengeti Golf Estate - Floor Manager
Serengeti Golf Estate
01.2013 - 01.2016
Serengeti Golf Estate - Floor Supervisor
Serengeti Golf Estate
01.2011 - 01.2013
National Senior Certificate (Matric) - High School Diploma
Freedom Community College
01.2003 - 01.2007
Home Care Assistance
1 2022 - Current