Technology and IT
Norbert Murindagomo
Account Manager
Johannesburg
Summary
My greatest strengths are my research, communication and writing skills. I am also analytical, intuitive, confident as well as results driven with a keen judgment and a record of integrity and dependability, poised to leverage education and experience toward launching a successful career with in technology seeking an articulate team player committed to supporting organization objectives.
Overview
9
9
years of professional experience
25
25
years of post-secondary education
5
5
Languages
Work History
Sales Manager
Norpam Investigations
Johannesburg
01.2020 - 03.2023
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Feedback to senior management to include competitor activity noticed in stores, sales trends, price increases noticed in stores.
Business Development Manager
Papamani Security
Johannesburg
02.2018 - 11.2019
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Keep up with technology trends and happenings in the industry and ensuring adherence to industry standards.
- Facilitate and organize training sessions for all technical dept teams and participate in the recruitment of new employees.
- Interviewed candidates using different interview methods and approaches.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Collaborated with managers to identify and address employee relations issues.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Conducted market analysis and monitored competitive activity.
Team Leader Manager
Mobicel
Johannesburg
01.2017 - 12.2018
- Used Android Software on regular basis and developed advanced proficiency.
- Oversaw MTN projects.
- Notified senior management when major equipment repairs were needed.
- Assisted with breakdown and reimplementation of AV equipment at head office.
- Worked hands on with TINNO (Chinese Android Developers ) in testing new technology products.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to IT issues to keep network up and running.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Outbound Call Centre Agent
Tiba Security
Johannesburg
02.2014 - 11.2016
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provide customers with detailed information on features and benefits of offered products using strong, clear voice with high energy.
- Convince customers to make informed purchasing decisions, based on provided information using customer focused mentality and positive attitude.
Education
Associate of Science - Cellphone Technology Education
Delmi College
Harare Zimbabwe 01.2008 - 12.2008
High School Diploma -
Allan Wilson High School
Harare,Zimbabwe 01.2005 - 12.2009
Associate of Science - Public Relations
Zimbabwe Republic Police
Harare ,Zimbabwe 01.2007 - 12.2023
Associate of Science - Technology Education-Temperature Measurement
Dahua Technology Africa
Johannesburg,South Africa 01.2019 - 12.2020
Skills
National accounts management
Business development and planning
Strategic account development
Accomplished manager
Trained in consumer marketing
Account management
New Business Development
POS Android expert
Territory Management
Critical Thinking
IT market understanding
Interviewing
Pre-Employment Screening
Additional Information
Own vehicle and Drivers Licence
Interests
Golf
I recently started to like golf through my friends and am still an amateur doing 9-hole's find it interesting because it challenges both my mind and body and allows me to look inward and work towards improvement. I also find golf as a way of network within people of my line of work and connect with potential clients.
Affiliations
REFERENCES
Tiba Security
Director – Inoki Moyo
083 525 4975
Papamani Security
General Manager – Mike Junior
078 906 5867
Norpam Investigations
Managing Director – Phumelele Mahlasela
072 448 1881 / ande@norpam.co.za
Timeline
Sales Manager
Norpam Investigations
01.2020 - 03.2023
Associate of Science - Technology Education-Temperature Measurement
Dahua Technology Africa
01.2019 - 12.2020
Business Development Manager
Papamani Security
02.2018 - 11.2019
Team Leader Manager
Mobicel
01.2017 - 12.2018
Outbound Call Centre Agent
Tiba Security
02.2014 - 11.2016
Associate of Science - Cellphone Technology Education
Delmi College
01.2008 - 12.2008
Associate of Science - Public Relations
Zimbabwe Republic Police
01.2007 - 12.2023
High School Diploma -
Allan Wilson High School
01.2005 - 12.2009