Technology and IT
Norbert Murindagomo
Account Manager
Johannesburg
Summary
My greatest strengths are my research, communication and writing skills. I am also analytical, intuitive, confident as well as results driven with a keen judgment and a record of integrity and dependability, poised to leverage education and experience toward launching a successful career with in technology seeking an articulate team player committed to supporting organization objectives.
Overview
9
9
years of professional experience
25
25
years of post-secondary education
5
5
Languages
Work History
Sales Manager
Norpam Investigations
Johannesburg
01.2020 - 03.2023
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Feedback to senior management to include competitor activity noticed in stores, sales trends, price increases noticed in stores.
Business Development Manager
Papamani Security
Johannesburg
02.2018 - 11.2019
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Keep up with technology trends and happenings in the industry and ensuring adherence to industry standards.
- Facilitate and organize training sessions for all technical dept teams and participate in the recruitment of new employees.
- Interviewed candidates using different interview methods and approaches.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Collaborated with managers to identify and address employee relations issues.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Conducted market analysis and monitored competitive activity.
Team Leader Manager
Mobicel
Johannesburg
01.2017 - 12.2018
- Used Android Software on regular basis and developed advanced proficiency.
- Oversaw MTN projects.
- Notified senior management when major equipment repairs were needed.
- Assisted with breakdown and reimplementation of AV equipment at head office.
- Worked hands on with TINNO (Chinese Android Developers ) in testing new technology products.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to IT issues to keep network up and running.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Outbound Call Centre Agent
Tiba Security
Johannesburg
02.2014 - 11.2016
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provide customers with detailed information on features and benefits of offered products using strong, clear voice with high energy.
- Convince customers to make informed purchasing decisions, based on provided information using customer focused mentality and positive attitude.
Education
Associate of Science - Cellphone Technology Education
Delmi College
Harare Zimbabwe 01.2008 - 12.2008
High School Diploma -
Allan Wilson High School
Harare,Zimbabwe 01.2005 - 12.2009
Associate of Science - Public Relations
Zimbabwe Republic Police
Harare ,Zimbabwe 01.2007 - 12.2023
Associate of Science - Technology Education-Temperature Measurement
Dahua Technology Africa
Johannesburg,South Africa 01.2019 - 12.2020
Skills
National accounts management
Additional Information
Own vehicle and Drivers Licence
Interests
Golf
I recently started to like golf through my friends and am still an amateur doing 9-hole's find it interesting because it challenges both my mind and body and allows me to look inward and work towards improvement. I also find golf as a way of network within people of my line of work and connect with potential clients.
Affiliations
REFERENCES
Tiba Security
Director – Inoki Moyo
083 525 4975
Papamani Security
General Manager – Mike Junior
078 906 5867
Norpam Investigations
Managing Director – Phumelele Mahlasela
072 448 1881 / ande@norpam.co.za
Timeline
Sales Manager
Norpam Investigations
01.2020 - 03.2023
Associate of Science - Technology Education-Temperature Measurement
Dahua Technology Africa
01.2019 - 12.2020
Business Development Manager
Papamani Security
02.2018 - 11.2019
Team Leader Manager
Mobicel
01.2017 - 12.2018
Outbound Call Centre Agent
Tiba Security
02.2014 - 11.2016
Associate of Science - Cellphone Technology Education
Delmi College
01.2008 - 12.2008
Associate of Science - Public Relations
Zimbabwe Republic Police
01.2007 - 12.2023
High School Diploma -
Allan Wilson High School
01.2005 - 12.2009
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