Norbert Isabelle
Manager SUP
Summary
Dynamic supervisor at Allianz Partners, excelling in staff management and operations management. Leveraged strong leadership and strategic planning skills to enhance team efficiency and resolve conflicts, fostering a productive environment. Committed to process improvement and delivering exceptional customer service, ensuring high standards and satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Supervisor
Allianz Partners
10.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Organizing and managing staff schedules.
Customer Service Agent
Mauritius Telecom - CSL
07.2015 - 01.2016
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Highlight the offers available from Mauritius Telecom
- Diagnose and resolve technical issues ; mainly internet connection problem
- Delivered prompt service to prioritize customer needs.
Education
National Certificate Level 4 -
MITD
Ébène 04.2001 -
Higher School Certificate -
Ocep College
04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Websites
Timeline
Supervisor
Allianz Partners
10.2017 - Current
Customer Service Agent
Mauritius Telecom - CSL
07.2015 - 01.2016
National Certificate Level 4 -
MITD
04.2001 -
Higher School Certificate -
Ocep College
04.2001 -