Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Work Availability
Personal Information
Languages
Generic
THANDEKILE NORAH SIBISI

THANDEKILE NORAH SIBISI

Customer Service And Sales
Johannesburg

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

14
14
years of professional experience
2008
2008
years of post-secondary education

Work History

Acquisitions - Customer Service Agent

Tracker Connect Acquisitions
Johannesburg
06.2023 - 09.2024

Responsible for target and leads conversion.

Contracting to new and existing trackers client

Scheduling client's appointments for fitments

Selling of value-added services and up-selling tracker product

Dealing with customer queries and complains in a competent, efficient and professional manner in accordance to trackers quality standards and values.

Marketing of Tracker to both existing and new clients.

Following up on outstanding leads and, or queries.

Handling inbound calls and making outbound calls to clients.

Providing constant feedback to intermediaries management and to other departments regarding status of leads.

Negotiating and making relevant product and service adjustments in line with customer needs product pricing and sales strategy.

Obtaining referrals from old and new tracker clients.

Demonstrating excellent knowledge of product, service offerings and systems

Sales Consultant

A1 Financial Services Sales
02.2022 - 05.2023

Selling Vodacom funeral cover, Hollard funeral cover and Hollard legal plan.

Customer Service and Sales

Aegis/Startek
Johannesburg
07.2021 - 01.2022

Taking inbound calls and upselling Hollard funeral cover.

Customer Service and Sales

Call Force Direct
Johannesburg
02.2020 - 06.2021

Taking inbound calls from Department of labour clients and assisting clients with UIF Covid tears claims.

Sales Consultant

Omni Channel Communications
Johannesburg
08.2018 - 08.2019

Selling Edcon product to existing clients.

Sales Agent

Hollard Life
Johannesburg
06.2011 - 06.2016

Selling Hollard life polices, funeral, hospital plan, legal plan and life cover.

Sales Consultant

Metropolitan Life
Johannesburg
02.2011 - 06.2011

Selling funeral cover to new customers.

Education

Matric -

Celumusa High School

Business Administration - Pastel accounting, Ms applications, internet and bookkeeping

Falcon Business Institute and computer college course
01.2004 - 12.2005

INBOUND AND OUTBOUND - undefined

Cornerstone Training
01.2005 - 05.2005

Reats Training
06.2015 - 06.2016

Skills

Interpersonal Communication skills

Timeline

Acquisitions - Customer Service Agent

Tracker Connect Acquisitions
06.2023 - 09.2024

Sales Consultant

A1 Financial Services Sales
02.2022 - 05.2023

Customer Service and Sales

Aegis/Startek
07.2021 - 01.2022

Customer Service and Sales

Call Force Direct
02.2020 - 06.2021

Sales Consultant

Omni Channel Communications
08.2018 - 08.2019

Reats Training
06.2015 - 06.2016

Sales Agent

Hollard Life
06.2011 - 06.2016

Sales Consultant

Metropolitan Life
02.2011 - 06.2011

INBOUND AND OUTBOUND - undefined

Cornerstone Training
01.2005 - 05.2005

Business Administration - Pastel accounting, Ms applications, internet and bookkeeping

Falcon Business Institute and computer college course
01.2004 - 12.2005

Matric -

Celumusa High School

Additional Information

REFFERENCES


Tracker Connect

Similo Mkhwanazi Contact number :0840533058

position Supervisor


A1 Group

Mr Mpho Mashau Contact number : (0733765284)

position Team leader


Aegis/Startek

Miss Novelakhe Radebe Contact number :(081) 246 6980

Position Team Leader

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information


  • Date of Birth: 08/19/86
  • Gender: Female
  • Nationality: South African
  • Marital Status: Single

Languages

English
Intermediate (B1)
English
Advanced (C1)
isizulu
Advanced (C1)
Sotho
Advanced (C1)
Siswati
Advanced (C1)
THANDEKILE NORAH SIBISICustomer Service And Sales