Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Responsible for target and leads conversion.
Contracting to new and existing trackers client
Scheduling client's appointments for fitments
Selling of value-added services and up-selling tracker product
Dealing with customer queries and complains in a competent, efficient and professional manner in accordance to trackers quality standards and values.
Marketing of Tracker to both existing and new clients.
Following up on outstanding leads and, or queries.
Handling inbound calls and making outbound calls to clients.
Providing constant feedback to intermediaries management and to other departments regarding status of leads.
Negotiating and making relevant product and service adjustments in line with customer needs product pricing and sales strategy.
Obtaining referrals from old and new tracker clients.
Demonstrating excellent knowledge of product, service offerings and systems
Selling Vodacom funeral cover, Hollard funeral cover and Hollard legal plan.
Taking inbound calls and upselling Hollard funeral cover.
Taking inbound calls from Department of labour clients and assisting clients with UIF Covid tears claims.
Selling Edcon product to existing clients.
Selling Hollard life polices, funeral, hospital plan, legal plan and life cover.
Selling funeral cover to new customers.
Interpersonal Communication skills
REFFERENCES
Tracker Connect
Similo Mkhwanazi Contact number :0840533058
position Supervisor
A1 Group
Mr Mpho Mashau Contact number : (0733765284)
position Team leader
Aegis/Startek
Miss Novelakhe Radebe Contact number :(081) 246 6980
Position Team Leader