Norah Mbambale
Germiston
Summary
Dedicated Customer Service Professional with a proven track record in client relationship management and customer retention. Demonstrates exceptional skills in active listening, empathy, and sensitivity, ensuring customer satisfaction and trust building. Adept at time-management, decision making, and meeting targets while maintaining attention to detail and stress tolerance. Committed to delivering excellence in customer service through effective communication, product knowledge, and relationship-building.
Overview
4
4
Languages
24
24
years of professional experience
Work history
Relationship Banker
Capitec Bank
2021.03 - 2026.08
- Customer service
- Optimising through cross selling of products
- Grow profit through offering products to quality merchants and offering of relevant products to merchants
Technical Supporter
Capitec Bank
2011.11 - 2021.02
- POS Installation
- POS maintenance and assist merchants with technical queries
- Minimise cancellation through client retention through rates negotiation and excellent customer service
- Maximise opportunities and growth through referrals
- Fraud training in order to minimise loss due to fraudulent transactions
Sales Support Coordinator
Capitec Bank
2009.08 - 2011.11
- Coordinate and implement the external sales enrolment process
- Change of debit orders on behalf of clients
- Assist in product presentation
- Drive sales and business growth by providing support and infrastructure to the New Business Manager after successful sales negotiations have taken place
Clerk Administrator and receptions
Kelly (Contracted to Sasol Polymers)
2007.09 - 2007.11
- General Admin
- Kelly (Contracted to Sasol Polymers)
Call Centre Consultant (Claims Department)
Kelly (Contracted to Innovation Group)
2006.11 - 2007.03
- Logging Client's Claim
- Assigning the Service Provider to Attend Client's Claims
- Follow up on the Claims
- Ensuring That Claims are attended to within the Agreed Time
- Kelly (Contracted to Innovation Group)
Financial Advisor
Old Mutual Groups Schemes
2006.02 - 2006.04
- Giving Financial Advise to Clients
- Sourcing out New Business
- Issuing Policies to Clients
Bulk Teller
First National Bank (FNB)
2002.11 - 2006.01
- Taking in Deposit
- Paying out Cash to Clients
- Logging In and logging Out Cash
- Balancing the Treasury Book and ATM
Education
Grade 12 - Venda, English, Geography, Biology, Mathematics, Physical Science, Biblical Studies
Mphaphuli Secondary
1996.01 -
Skills
- Patience with difficult customers
- Customer service excellence
- Customer Service
- Time-management
- Decision making
- Active listening
- Client needs analysis
- Sales and results-focused
- Relationship-building
- Product knowledge
- Customer engagement
- Attention to Detail
- Written and verbal communication
- Trust building
- Client Relationship Management
- Time efficiency
- Stress tolerance
- Customer retention
- Customer service orientation
- Building trust
- Empathy and sensitivity
- Able to meet targets
LANGUAGES
Venda
English
Zulu
Sotho
Affiliations
- Travelling, Hiking, Swimming
REFERENCES
- Ronny, Matjokana, Accounts Manager, 084 577 2325, Capitec Bank Acquiring- Card Services
- Dave, Mc Cutcheon, Regional Manager Card Services, 082 773 9887
HOBBIES AND INTERESTS
Listening to music, Writing, Hiking, Travelling
CUSTOM SECTION
Norah
DRIVING LICENCE
Category C
Timeline
Relationship Banker
Capitec Bank
2021.03 - 2026.08
Technical Supporter
Capitec Bank
2011.11 - 2021.02
Sales Support Coordinator
Capitec Bank
2009.08 - 2011.11
Clerk Administrator and receptions
Kelly (Contracted to Sasol Polymers)
2007.09 - 2007.11
Call Centre Consultant (Claims Department)
Kelly (Contracted to Innovation Group)
2006.11 - 2007.03
Financial Advisor
Old Mutual Groups Schemes
2006.02 - 2006.04
Bulk Teller
First National Bank (FNB)
2002.11 - 2006.01
Grade 12 - Venda, English, Geography, Biology, Mathematics, Physical Science, Biblical Studies
Mphaphuli Secondary
1996.01 -