Norah Kashiri
Waitress
Capetown, Tableview
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Waitress
Catch 22 Grille and Bar
08.2022 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with team members to consistently provide efficient service during peak hours.
Head Waitress and Barrista
BlackBull Steakhouse
08.2015 - 09.2022
- Supervising waitron and manage the front office.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Take telephonic bookings and reservation.
- Administer appropriate distribution of guest and respond to all inquiries.
- Make sure that the restaurant is well stocked with condiments.
- Keep the restaurant environment clean and presentable.
- Communicate with customers to resolve complains or ensure satisfaction.
- Process gambling cash outs for winning clients.
Waitress
Captain's Kitchen ( Eden on the Bay)
12.2014 - 05.2015
- Providing excellent service to ensure client satisfaction.
- Accurately taking customers orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Ensure optimal levels of customer service for all meals and beverages.
- Running multi-course meals, tallying bills and processing cash or electronic payments.
Waitress / Barrista
FoodLovers Market ( Sandown)
08.2013 - 11.2014
- Take orders and serve food and beverages to patrons at tables in the dining establishment.
- Making coffees.
- Assist in sitting tables, laying out appropriate glassware and utensil.
- Prepare bill of all food and beverages items along with appropriate sales taxes.
Education
Ordinary Level - Subject (Including English and Mathematics)
Divine College
01.2008 - 12.2008
Skills
- Multi-tasking
- Ability to work well under pressure
- Managing competing priorities
- Problem solving
Additional Information
- Lynette- "BlackBull SteakHouse"
08226028900
- Bennie - "FoodLovers Market"
0682759347
- Tjaardina - "Catch 22 Grille and Bar"
0215577449
Timeline
Waitress
Catch 22 Grille and Bar
08.2022 - Current
Head Waitress and Barrista
BlackBull Steakhouse
08.2015 - 09.2022
Waitress
Captain's Kitchen ( Eden on the Bay)
12.2014 - 05.2015
Waitress / Barrista
FoodLovers Market ( Sandown)
08.2013 - 11.2014
Ordinary Level - Subject (Including English and Mathematics)
Divine College
01.2008 - 12.2008
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