Specialist Clerk
City of Cape Town
- Performing administrative tasks related to disconnections, reconnections, and Collection of arrears via prepaid meter deductions, ensuring compliance with debt Management policies and procedures.
- Updating and correcting customer information, generating transactional forms, and tracking progress of dunning processes.
- Investigating service orders, resolving account-related queries, and negotiating payment arrangements with debtors.
- Communication and Liaising with service departments, Managers, and debtors to resolve issues and provide information.
- Creating of Final demands via dunning process and actioning (Creating/ closing) of C3 Notification.
- Assist with Debtor Enquiries and investigations, explanation of Debt Management policy, explanation of accounts and enter into arrangement negotiation with the Debtors.
- Investing and collating information to support resolution of account related queries received from other Departments and proceeding with specific steps.
- Generating daily disconnection statistics and compiling information as requested.
