NONYAMEKO LONA QOTYWA

CUSTOMER SERVICE CONSULTANT

ENGCOBO BUILD IT

ENGCOBO

11.2021 - 08.2025

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Conducted follow-ups with customers to ensure satisfaction post-service interaction.
Greeted customers and answered inquiries promptly and professionally.
Developed relationships with customers to ensure repeat business opportunities.
Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Took special orders in person and over telephone, generating additional revenue every month.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered inbound calls, chats and emails to facilitate customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Collaborated with colleagues across departments to ensure satisfaction of customer requests.

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