Nontutuzelo Alice Qete

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Assisted in recruitment to build team of top performers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Process orders

• Online retail

• Customer service

• Handling complaints

• Updating customer details

• Provide product and service information

• Telephone contact

• Chat contact

• Email contact

• Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
• Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

· Process orders

· Adding bolt ons

· Customer service

· Handling complaints

· Updating customer details

· Provide product and service information

· Telephone contact

· Chat contact

· Email contact