Nontuthuzelo Whitney Maseleni
Logistics Supervisor
Johannesburg,GP
Work Preference
Summary
Results-driven Logistics Professional with expertise in supply chain management and operational efficiency. Coordinates complex logistics processes, optimizes inventory control, and ensures timely deliveries. Fosters team collaboration and adapts to changing environments, delivering exceptional outcomes through effective problem-solving and communication.
Overview
9
9
years of professional experience
Work History
Logistics Supervisor
Geewiz
Sandton, South Africa
08.2024 - Current
- Oversaw daily logistics operations, ensuring timely delivery and optimal inventory management.
- Streamlined shipping processes by implementing new tracking systems, improving overall efficiency.
- Monitor real-time delivery progress and address any delays
or deviations from planned routes. - Mentored junior team members, fostering a collaborative environment and enhancing team performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Collaborate with warehouse teams to ensure timely dispatch
and proper loading of goods. - Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Maintain open and continuous communication to ensure
efficiency and adherence to company policies. - Tracked driver ( Car Tracker & Google Maps) punctuality and ensured adherence to scheduled departure and arrival times.
- Minimize delays by proactively managing
potential issues. - Manage and be responsible for the planning, logistics and
administration relating to servicing and maintaining the
company vehicles - Improved inventory accuracy by developing and implementing enhanced control systems.
- Provide training to drivers on proper documentation
handling and submission procedures.
Shipping and Logistics Supervisor
Geewiz
Sandton, South Africa
01.2022 - 08.2024
- Managed daily shipping operations to ensure timely delivery of products, enhancing customer satisfaction.
- Coordinated logistics strategies to optimize supply chain efficiency, resulting in reduced operational delays.
- Led a team of logistics personnel, improving workflow processes and fostering a collaborative environment.
- Oversaw inventory management systems, ensuring accurate stock levels and minimizing discrepancies.
- Monitored carrier performance metrics, identifying areas for improvement and enhancing service reliability.
- Collaborated with procurement to align supply chain resources with project requirements and timelines.
- Collaborated with other supervisors to maintain smooth inter-
departmental communication and operations. - Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
Shipping Coordinator
Geewiz
Sandton, South Africa
01.2020 - 01.2022
- Coordinated shipping schedules and managed inventory to ensure timely delivery of goods.
- Maintained accurate shipping records and documentation to support compliance and operational efficiency.
- Collaborated with vendors and carriers to optimize shipping routes and reduce costs.
- Implemented process improvements that enhanced shipment tracking and reduced operational delays.
- Trained and mentored junior staff on best practices for shipping and logistics management.
- Facilitated smooth transitions during periods of high volume by
effectively reallocating resources within the team. - Reduced delivery times by optimizing routes and carrier selection.
- Implemented new tracking system for outgoing shipments, enhancing
visibility for customers. - Enhanced team productivity by training new staff on best practices in shipping and receiving.
- Managed complex shipping schedules, prioritizing tasks based on
urgency and importance to meet strict deadlines. - Enhanced communication with clients regarding order status and
shipping details.
Receptionist
Geewiz
Bramley, South Africa
09.2019 - 01.2020
- Maintained organized reception area, contributing to a welcoming environment for visitors.
- Assisted in processing incoming and outgoing mail, streamlining office operations.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled cash transactions and maintained sales and payments records accurately.
Head Waitress
Dugfish
Fairmount, Johannesburg
06.2017 - 08.2019
- Led a team of waitstaff in delivering exceptional customer service during peak hours.
- Managed dining area operations, ensuring timely service and adherence to health standards.
- Trained and mentored new staff, improving service quality and team efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Coordinated with kitchen staff to optimize meal delivery and minimize wait times.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Kwa-Bhekilanga SSS
Johannesburg, South Africa 04.2001 -
No Degree - Electrical, Electronics And Communications Engineering
CJC
Johannesburg, South Africa 04.2001 -
Skills
Logistics operations
Inventory management
Order processing
SOP compliance
Shipping schedules
Route planning
Tracking of Vehicles
Process improvement
Supervisory
Organizational
Communication
Quick thinker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Dancing, Volunteering and Team sports
I'm a skilled Logistics Supervisor adept at optimizing supply chain processes, managing inventory levels, and overseeing warehousing and transportation operations. Strong leadership abilities in guiding teams to achieve key performance indicators and resolve complex logistics challenges. And Proven track record of reducing logistics costs and improving on-time delivery rates to 98%.
Timeline
Logistics Supervisor
Geewiz
08.2024 - Current
Shipping and Logistics Supervisor
Geewiz
01.2022 - 08.2024
Shipping Coordinator
Geewiz
01.2020 - 01.2022
Receptionist
Geewiz
09.2019 - 01.2020
Head Waitress
Dugfish
06.2017 - 08.2019
High School Diploma -
Kwa-Bhekilanga SSS
04.2001 -
No Degree - Electrical, Electronics And Communications Engineering
CJC
04.2001 -