Nontuthuzelo Ngwenya
Software Engineering Student
Durban
Summary
Effective Student committed to learning, developing skills in Software Engineering and in other IT fields and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Internship IT Security Student
United Airlines
Durban
03.2022 - 09.2022
- Conducted research projects, gathering data and information from a variety of sources.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Worked with industry professionals to further drive learning goals.
- Collaborated on group projects to complete professional deliverables.
- Took extensive notes to document lessons and further solidify learning objectives.
- Also did a few computer maintainance.
Customer Service Representative
CCI Call Center
Durban
07.2020 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Hostess
Casadina Spur
Durban
11.2018 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
IT Software Engineering - Software Engineering
03.2023 - Current
Matric - High School
01.2007 - 12.2011
Python 3 Certificate - Python
06.2022 - 06.2023
Skills
Complaint resolution
undefinedTimeline
ALX Africa - IT Software Engineering , Software Engineering
03.2023 - Current
Progamming Hub - Python 3 Certificate, Python
06.2022 - 06.2023
Internship IT Security Student - United Airlines
03.2022 - 09.2022
Customer Service Representative - CCI Call Center
07.2020 - 05.2021
Hostess - Casadina Spur
11.2018 - 07.2020
Zamazulu Secondary School - Matric, High School
01.2007 - 12.2011
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Lori ColemanLori Coleman
International Flight Attendant at United AirlinesInternational Flight Attendant at United Airlines
Anna LobovaAnna Lobova
Flight Attendant at United AirlinesFlight Attendant at United Airlines