Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nontuthuko Nokuthula Zimu

Guest Relations Officer

Summary

I am a dedicated and detail orientated individual with a strong passion. I have currently completed a law degree, a certificate in business administration and a diploma in Hospitality management.

In my previous role I was responsible for hotel information as needed for guest satisfaction and concierge services as needed. Please consider my experience and qualification for this position for the following reasons. I have experience as a guest service agent in a 5 star hotel. I am able to work long schedules. I have a diploma in Hospitality management. I have experience in reception in a guest service role. I am a well-groomed, friendly with a warm personality individual. I have computer literacy in Microsoft office, Micros and Fidelio

I am an enthusiastic person eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction

I hold exceptional written and verbal communication skills combined with the ability to work collaboratively in a team setting

I am a highly motivated individual with desire to take on new challenges. Strong working ethic, adaptability an exceptional interpersonal skills. Adapting at work effectively unsupervised and quickly mastering new skills

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Redlands Estate Hotel
1 2022 - 1 2023
  • Providing front desk services to guests
  • Processing guest payments
  • Acting as an information source on various matters
  • Welcoming guests as they arrive and checking them into their rooms
  • Answering phone calls and responding to guest inquiries
  • Followed strict confidentiality guidelines when handling personal data.

Guest relations officer

Ferncliff Hotel
01.2020 - 01.2022
  • Provided customer service to guests
  • Attended to guest queries
  • Assist with check ins and check outs of guests
  • Greeting guests and allocating guest to their rooms
  • Collect guest feedback during guest checkouts
  • Perform cashier duties when required
  • Collaborated with various departments to fulfil guest requests and preferences
  • Assist in co ordination special events and VIP guest arrangements.

Office administrator

Umgeni Water
01.2017 - 01.2019
  • Over seeing the day to day functioning of the office
  • Ensuring hat administrative processes run smoothly
  • Provide support to staff and management, including handling correspondence preparing documents and scheduling meetings
  • Manage communication channels such as phone calls and emails.

Front Desk Receptionist

The Windmill Hotel
01.2013 - 01.2017
  • Welcoming of guests to the hotel
  • Manage hotel bookings for the guests and other matters relating to guests and their stay at the establishment
  • Administrative duties, which includes petty cash handling, typing of documents, switchboard and filing.

Education

Bachelor of Laws (LLB) -

University of KwaZulu Natal

Certificate in Business Administration - undefined

University of KwaZulu Natal

National Diploma in Hospitality Management - undefined

Durban University of Technology

Matric - undefined

Pietermaritzburg Girls High

Skills

Microsoft Office

Micros

Touch typing

Petty cash handling

File management

Document review

Customer service

Documentation and record keeping

Strong organizational skills

Interpersonal skills

Communication skills

Problem solving skills

Attention to detail

Personal Information

  • Date of Birth: 05/01/85
  • Gender: Female
  • Nationality: South Africa

Timeline

Guest relations officer

Ferncliff Hotel
01.2020 - 01.2022

Office administrator

Umgeni Water
01.2017 - 01.2019

Front Desk Receptionist

The Windmill Hotel
01.2013 - 01.2017

Guest Service Representative

Redlands Estate Hotel
1 2022 - 1 2023

Bachelor of Laws (LLB) -

University of KwaZulu Natal

Certificate in Business Administration - undefined

University of KwaZulu Natal

National Diploma in Hospitality Management - undefined

Durban University of Technology

Matric - undefined

Pietermaritzburg Girls High
Nontuthuko Nokuthula ZimuGuest Relations Officer