Nontuthuko Khuzwayo
Durban
Summary
Positive educator committed to fostering students' learning and enhancing their unique potential. Good at managing learning settings in the classroom and improving behaviour in students by using a proactive and positive approach.
Overview
1
1
Language
13
13
years of professional experience
Work History
Senior Associate
WNS Global Services
11.2021 - 07.2026
- Managed data collection, visualisation, and reporting for projects, ensuring clarity and actionable insights across various scales and applications.
- Prepared comprehensive reports using technical and detailed information to support informed decision-making.
- Reviewed junior associates' work, identified knowledge gaps, corrected mistakes, and recommended changes to enhance overall performance.
- Trained junior associates in proper procedures, team policies and strategies for success.
Student Teacher
Greyville Primary school
Durban, South Africa
03.2021 - 04.2021
- Supervised classroom activities, ensuring students remained focused and engaged.
- Monitored student progress through continuous assessment, adapting teaching methods to meet individual learning goals.
- Facilitated engaging classroom discussions to foster critical thinking and student participation in the learning process.
- Fostered a love for learning by introducing innovative teaching techniques and interactive learning materials.
Student Teacher
North Crest Primary School
Durban, South Africa
02.2020 - 09.2020
- Supervised classroom activities, ensuring students remained focused and engaged.
- Adapted teaching methods to meet changing needs of classes and individuals.
- Assigned and graded class work, homework and tests to further assess student progress and identify areas for improvement.
- Created inclusive and well-rounded lessons, accommodating to all student abilities.
- Engaged in reflective practice to evaluate teaching effectiveness, seeking opportunities for personal and professional growth.
Student Teacher
Wyebank Primary school
Durban, South Africa
02.2019 - 09.2019
- Supported students with special educational needs through personalised lesson plans and accommodations, fostering accessibility.
- Outlined learning outcomes and targets at start of lessons to help focus and motivate students.
- Built student confidence and self-esteem through successful encounters and interaction with carefully selected educational materials.
- Motivated students by assigning tailored targets and learning objectives.
- Guided students in the development of critical life skills, such as time management and effective communication.
Student Teacher
Curro College (Wonderland)
Durban, South Africa
02.2017 - 09.2017
- Evaluated students' progress and possible barriers to learning.
- Managed pupil behaviour through appropriate discipline and positive reinforcement.
- Built student confidence through interactive teaching and conducting character-building exercises.
- Guided students in the development of critical life skills, such as time management and effective communication.
Customer Services Advisor
First National Bank
06.2013 - 06.2016
- Delivered exceptional customer service by proactively resolving customer queries and ensuring satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently and correctly, contributing to a positive customer experience.
- Utilised empathy and helpfulness to assist customers in navigating product range issues effectively.
Education
Matric -
Ridge Park College
Durban,South Africa Skills
- Good Communication skills & Negotiation Skills
- Problem Solving Abilities
- CRM Software (Salesforce,Agent Workbench,SAP & Ensek)
- Time Management
- Multi tasking ability
- Self-Motivated & Target-Oriented
Languages
English
Custom
- Reading
Hobbies and Interests
- Reading books
- Playing volleyball
- Swimming
References
Team leader
Name: Kaylon Frederick
Email: Kaylon.Frederick@britishgas.co.uk
Mobile number: +27685125044
Company: WNS
References
Mentor Teacher
Name: Stephanie
School Name: Curro college (Wonderland)
Period: 10 February 20217 - 30 September 2017
Mentor Teacher
Name: Mrs Govender
School Name: Wyebank Primary School
Period:15 February 2019-30 September 2019
Mentor Teacher
Name: Ms Melody Mtshali
School Name: North Crest Primary School
Period: 10 February 2020- 30 September 2020
Mentor Teacher
Name:Mrs T Maphumulo
School Name: Greyville Primary School
Period:01 March 2021-8 April 2021
Timeline
Senior Associate
WNS Global Services
11.2021 - 07.2026
Student Teacher
Greyville Primary school
03.2021 - 04.2021
Student Teacher
North Crest Primary School
02.2020 - 09.2020
Student Teacher
Wyebank Primary school
02.2019 - 09.2019
Student Teacher
Curro College (Wonderland)
02.2017 - 09.2017
Customer Services Advisor
First National Bank
06.2013 - 06.2016
Matric -
Ridge Park College