Data Analytics
Nontuthuko Hlatshwayo
Assistant
Johannesburg
Summary
Driven by a passion for excellence, leveraged complex problem-solving and customer service skills at GEMS Schoolwear to significantly enhance client satisfaction and sales. Collaborating effectively with teams, maintained high service standards, demonstrating visual merchandising prowess and a goal-oriented approach to continuous improvement—a hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals, leveraging skills learned while in university and in previous experience.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Assistant
GEMS Schoolwear
12.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person.
- Fielded customer questions to share information about products, availability, and pricing.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Waitress
704 Exclusive Meat Lounge
12.2022 - 01.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Post Graduate Diploma in Accounting - Accounting And Auditing
University of The Witwatersrand
Johannesburg, South Africa 02.2024 - Current
Bachelor of Accounting Science - Accounting And Auditing
University of The Witwatersrand
Johannesburg, South Africa 02.2021 - 03.2024
Skills
Complex Problem-Solving
Display building
Visual Merchandising
Goal-Orientated
Customer Service
Time Management
Inquisitive
Discretion
Advanced english skills
Interests
Tennis
Reading
Timeline
Post Graduate Diploma in Accounting - Accounting And Auditing
University of The Witwatersrand
02.2024 - Current
Sales Assistant
GEMS Schoolwear
12.2023 - 01.2024
Waitress
704 Exclusive Meat Lounge
12.2022 - 01.2023
Bachelor of Accounting Science - Accounting And Auditing
University of The Witwatersrand
02.2021 - 03.2024