Nontuthuko Gwala
Administrative Assistance
Scottsville, Pietermaritzburg,KwaZulu-Natal
Summary
Motivated Administrative Assistance with 6 years of experience offering office support in First National Bank and Durban University of Technology. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistance
Durban University of Technology
11.2019 - Current
- Ensuring correct application of NSFAS policies when funds are disbursed
- Ensuring POPIA is enforced when working with students personal information
- Ensuring office assets are tagged and added into the system
- Assist students at the Front line desk
- Assist the Financial Aid Counsellor in preparing the monthly allowances schedule
- Preparing monthly reports as per the financial aid counselors’ instruction
- Advising students of their NSFAS application status and process applications.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Migration Official
First National Bank
11.2016 - 12.2017
- The migration of clients to electronic banking platforms such as online banking, cellphone banking and smart phone apps by educating them about bank products and services
- Developing innovative solutions to promote exceptional customer service
- Improving customer service by identifying opportunities to migrate them to electronic channels
- Sourcing of new leads and potential sales opportunities through client interaction.
Sales and Service Consultant
First National Bank, FirstRand LTD
11.2014 - 10.2016
- Followed up with leads and referrals to share pertinent sales information.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Handled irate customers smoothly to achieve performance targets.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Received and processed client payments and updated accounts.
- Kept thorough records of customer details and previous sales.
- Increased profits by upselling and cross-selling to existing customers.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Education
BBA - Business Administration
Durban University of Technology
04.2024
National Diploma - Financial Accounting
Durban University of Technology
04.2014
National Senior Certificate -
Mthuli Secondary School
12.2010
Skills
- Computer literacy
- MS Word, Excel, Excel, Teams, OneDrive, Outlook
- Good communication skills (both verbal & written) Planning and organizing Skills
- Able to promote team spirit and to encourage staff members to put their ideas forward in order to improve the service delivery
- Clerical Support
- Multitasking and Prioritization
- Detailed Meeting Minutes
- Data Organization
Interests
Duration: Six Months
Extramural Activities
, Community services: Helping Hands
Youth mentoring & coaching
Counselling.
Certification
- Certified [Regulatory Examination -RE05], [Financial Planning Institute] - [2016]
Timeline
Administrative Assistance
Durban University of Technology
11.2019 - Current
Migration Official
First National Bank
11.2016 - 12.2017
Sales and Service Consultant
First National Bank, FirstRand LTD
11.2014 - 10.2016
BBA - Business Administration
Durban University of Technology
National Diploma - Financial Accounting
Durban University of Technology
National Senior Certificate -
Mthuli Secondary School
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