Nontu Ntese
BROKER SERVICE CONSULTANT
Centurion
Summary
Accomplished Broker Service Consultant at Momentum, adept in portfolio management and building enduring business relationships. Leveraged analytical skills and excellent communication to enhance broker satisfaction by 95%, significantly growing the broker book by 20% annually. Demonstrated commitment to compliance adherence and risk mitigation, ensuring robust client support and strategic partnership development.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
DEDICATED BROKER SERVICE CONSULTANT
Momentum
12.2018 - Current
- Developed strong relationships with strategic partners brokers earning their trust and loyalty through consistent communication and portfolio updates.
- Conducted regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing market conditions.
- Answered inquiries and provided information , distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Broker relationship management ensuring that we achieve a 95% satisfaction on our CSI surveys.
- Retaining and growing our broker book of business by at least 20% annually.
- Underwriting multiclaimants and high-risk clients, thereby mitigating risk with policy endorsements.
- Processing renewals ensuring a renewal growth of at least 10% and cross selling
INTERNSHIP: RISK, LEGAL AND COMPLIANCE
Momentum
07.2023 - 06.2024
- Gained valuable experience working within risk management, applying learned concepts directly into relevant work situations.
- Prepared project presentations and reports to assist the head of Risk and Capital Management.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Collaborated with the head of Risk and Capital Management on new initiatives to build confidence.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Developed and maintained relationships with key internal stakeholders.
SERVICE CONSULTANT
Discovery
05.2015 - 11.2018
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
ADJUSTER SUPPORT CLERK
Santam
11.2012 - 04.2015
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Enhanced departmental processes by staying informed of industry trends and incorporating new technologies or strategies into daily routines.
LEARNERSHIP
Santam
01.2012 - 10.2012
- Assisted with day-to-day operations, working efficiently and productively with the claims team and Service Quality Manager.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Conducting audits on claims to ensure that they comply and are done within the Service Level Agreements (SLA), Identifying deviations, causes and remedies there
Education
PGDip | RISK MANAGEMENT
Unisa
Pretoria, South Africa 04.2001 -
BTECH| ECONOMIC MANAGEMENT ANALYSIS
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Excellent Communication
Attention to Detail
Analytical Skills
Interpersonal Skills
Technical aptitude
Portfolio Management
Business relationship building
Compliance adherence
Risk Mitigation
Teamwork and Collaboration
Problem-Solving
Certification
CLASS OF BUSINESS: COMMERCIAL LINES & GENERIC - Growth in Motion
Timeline
150 FAIS CREDITS- African Training Resources
12-2024
CLASS OF BUSINESS: COMMERCIAL LINES & GENERIC - Growth in Motion
05-2024
RISK 101 - Institute of Risk Management SA
10-2023
INTERNSHIP: RISK, LEGAL AND COMPLIANCE
Momentum
07.2023 - 06.2024
EFFECTIVE RISK MANAGEMENT- University of Pretoria
07-2019
DEDICATED BROKER SERVICE CONSULTANT
Momentum
12.2018 - Current
SERVICE CONSULTANT
Discovery
05.2015 - 11.2018
RE5 EXAMINATIONS - Moonstone
02-2014
ADJUSTER SUPPORT CLERK
Santam
11.2012 - 04.2015
LEARNERSHIP
Santam
01.2012 - 10.2012
PGDip | RISK MANAGEMENT
Unisa
04.2001 -
BTECH| ECONOMIC MANAGEMENT ANALYSIS
Tshwane University of Technology
04.2001 -