Nontsokolo Desiree Mei
Hospitality Management
Bloemfontein
Summary
Developed skills in fast-paced hospitality environment, excelling in team leadership and customer service. Effective in inventory management and staff training, ensuring efficient operations and high service standards. Seeking to leverage these transferable skills in new, dynamic role.
Experienced with overseeing food and beverage operations and staff coordination. Utilizes strong leadership and problem-solving abilities to enhance service delivery. Track record of maintaining high standards in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Food and Beverage Manager
Protea Hotel Willow Lake by Marriott Bloemfontein
05.2021 - Current
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
Receptionist
Souther Sun Gold Reef City
01.2020 - 03.2021
- Greeted incoming Guests professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with Guests, and updated Guests records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in Guests.
Waitress
Protea Hotel Central Bloemfontein
05.2016 - 06.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Processed orders and sent to kitchen for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to Guests.
Education
High School Diploma -
Lereko Secondary School
Bloemfontein, South Africa 04.2001 -
Skills
Operational efficiency
Cost control
Employee scheduling
Food and beverage operations
Teamwork and collaboration
Customer service
Problem-solving
Time management
Customer satisfaction
Decision-making
Timeline
Assistant Food and Beverage Manager
Protea Hotel Willow Lake by Marriott Bloemfontein
05.2021 - Current
Receptionist
Souther Sun Gold Reef City
01.2020 - 03.2021
Waitress
Protea Hotel Central Bloemfontein
05.2016 - 06.2017
High School Diploma -
Lereko Secondary School
04.2001 -
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