Nontsikelelo Vilakazi
Customer Service Specialist
Johannesburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
DashBPO
Randburg
01.2022 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in booking reservation and improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Educator Assistant
Glenbrack High School
Alberton
02.2021 - 06.2021
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Mentored and tutored individual students needing additional help.
- Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.
Education
Higher Certificate - Secretarial Studies And Office Administration
Rosebank College
Braamfontein 12.2013
Matric
Bracken High School
Brackendowns12.2012
Skills
Product Knowledge
Timeline
Customer Service Representative
DashBPO
01.2022 - Current
Educator Assistant
Glenbrack High School
02.2021 - 06.2021
Higher Certificate - Secretarial Studies And Office Administration
Rosebank College
Matric
Bracken High School
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