Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nontsikelelo Vilakazi

Customer Service Specialist
Johannesburg

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

DashBPO
Randburg
01.2022 - Current
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in booking reservation and improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Educator Assistant

Glenbrack High School
Alberton
02.2021 - 06.2021
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
  • Mentored and tutored individual students needing additional help.
  • Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.

Education

Higher Certificate - Secretarial Studies And Office Administration

Rosebank College
Braamfontein
12.2013

Matric

Bracken High School
Brackendowns
12.2012

Skills

Product Knowledge

Information Security

Critical Thinking

Customer Engagement

Problem Solving

Attention to detail

Timeline

Customer Service Representative

DashBPO
01.2022 - Current

Educator Assistant

Glenbrack High School
02.2021 - 06.2021

Higher Certificate - Secretarial Studies And Office Administration

Rosebank College

Matric

Bracken High School
Nontsikelelo Vilakazi Customer Service Specialist