Nontsikelelo Thandi Makamo
Executive Housekeeper
Germiston,GP
Summary
A diversified and highly experienced person with strong Client Liaison, Service Management, Housekeeping Directorship and Staff Training acumen. A results-driven, goal-oriented leader; offering a proven track record. Additionally, a self-motivated Management Professional, holstering demonstrated success in continually effecting improved service delivery. Highly enthusiastic professional endeavouring to satisfy clientele, Senior Management and other stakeholders at all times. Defining people management skills and leadership abilities.
Meticulous Executive Housekeeper using 12 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Executive Housekeeper
Anew Hotel Parktonian
05.2024 - Current
- Planning and Organising of Housekeeping department
- Placing Orders and ensuring minimum par stock levels
- Drafting up SLAs for contractors
- Dealing directly with suppliers regarding stock and orders
- Monthly Stock take (every 10 days for guest supplies)
- Receiving and counting of new linen
- Maintaining Par levels
- Ordering and distribution of uniforms Per department
- Chemical training / Operating equipment Training
- Implementing policies and procedures for the department
- Training of new staff
- Employing and discharging of employees
- Setting Room standards
- Successful Hotel Rooms Refurbishment
- PMP (Preventative Maintenance Programme)
- Room checks
- Creating room checklist
- Creating Maintenance job cards
- Following up on maintenance
- Stock control
- Stock rotation (FIFO)
- Linen Flow and rotation
Executive Housekeeper
La Montagne Resort
03.2023 - 04.2024
- Planning of Housekeeping department
- Placing Order
- Setting up SLA's for contractors
- Dealing directly with suppliers regarding stock and orders
- Monthly Stock take
- Receiving and counting of new linen
- Maintaining Par levels
- Ordering and distribution of uniforms Per department
- Chemical training/ Laundry Equipment operations Training
- Implementing policies and procedures for the department
- Training of new staff
- Employing and discharging of employees
- Setting Room standards
- Payroll for the department
- Good receipting of all goods received
- Successful Hotel Rooms Refurbishment
- PMP (Preventative Maintenance Programme)
- Room checks
- Creating room checklist
- Creating Maintenance job cards
- Following up on maintenance
- Capturing invoices on Teams creditors APP
- Stock control
- Stock rotation (FIFO)
- Managing inhouse Laundry
- Linen Flow and rotation
Assistant Executive Housekeeper
Radisson Blu Umhlanga
04.2022 - 03.2023
- Planning of Housekeeping department before hotel opening
- Additional orders to ensure departmental smooth running
- Setting up SLA's for contractors before opening
- Meeting with potential contractors and acquiring quotes
- Receiving of OE items and safe storage
- Organise cleaning of rooms, floors for hotel opening
- Receiving and counting of new linen, organise pre-wash before opening
- Distribute uniforms before opening to staff on duty
- Pre-opening carpet cleaning schedule
- Open hotel on 3 June 2022
- Successful opening of hotel rooms, clean and according to international standards for Radisson Blu
- Implementing policies and procedures for the department
- Training of new staff
- Standards of room set up
- Chemicals usage
- Linen procedure (dirty for clean)
- Bed making standards
- Laundry procedure
- Guest laundry procedure
- Handling and recording of guest requests
- Reporting maintenance issues in rooms
- Sanitising as per Covid regulations
- Packing of Housekeeping trolleys
- Public area schedules including restaurant
- Use of cleaning equipment
- Key controls procedures
- Lost property procedures (handling and safe storage of guest items)
- Set up of pool area (lounges/chairs/tables/couches)
- Cleaning of pool area (scrubbing terrace/cleaning metal rails)
- Window cleaning schedules
- Setup of storerooms and maintaining of stock levels
- Baby cot setup
- Successful photo shoot for website and social media
Executive Housekeeper
Garden Court Morningside
03.2017 - 03.2022
- Roll out of Covid 19 training - health standards, sanitizing in all areas of the hotel, PPE for all staff, new room standards, new laundry procedures
- Maintains responsibility for daily counting of linen received and sent out, completing reports of bulk linen and completing variance reports
- (Operating Equipment value of R700 000)
- Ensures compliance with accident and loss prevention programmes as well as health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
- Maintains rooms control procedures and reports discrepancies to Manager
- Linen management: Monthly scrapping and damages, Monthly stock count (bi-annual pack out stock takes), Stock rotation implemented, Maintaining a healthy replacement schedule (purchasing) to ensure par levels are maintained
- Responds to guest requests, concerns and problems to ensure guest satisfaction
- Provides monthly reports with commentary on Housekeeping expenses
- Budget lines: salaries/wages; cleaning; guest supplies; linen, OE other; uniforms; other contract cleaning, laundry bulk; pest control; flowers; printing and stationary
- Furthermore, participates in compilation of annual departmental budget (R6 500 000)
- Orders staff uniforms and issue
- Maintains all supplies and equipment stock levels and ensure it is correctly safeguarded
- Manages a 4-par level linen stock - maintaining responsibility for linen rotation, monthly linen write-off, checking on damages and completing daily reports on linen counts
- HR Management: Supervises, manages and guides subordinates - retaining responsibility for between 70 and 100 internal and external staff members, comprising of permanent, casual staff and contractors
- Leave management
- Disciplinary processes
- Rostering - weekly
- Assigns staff duties and inspects work for conformance to prescribed standards
- Implements comprehensive training procedures to ensure appropriate protection of hotel, guest, staff and company assets
- Managing outsourced companies to ensure they adhere to service level agreements
- Hired new employees as needed and discharged employees when necessary
- Evaluated and developed employees to continually improve the functioning of the Housekeeping Department
- Ran in-house laundry for entire Hotel - including planning maintenance programme for machines (1 40kg washer,2 x 70 kg washers, 2 x 40kg tumble dryers, 1 roller ironers), handling linen and rotation of linen daily and performing quality control on linen cleanliness
- Maintained a lost-and-found department and retained responsibility for all lost-and-found items
- Organised inventories with Accounts and General Store for linen, uniform and fixed assets
- Day to day running and management of entire department - 150 rooms, restaurant and public areas
- Completing monthly online standards audits
- Duty manager shifts during the week, managing all departments in the evening and overseeing general operations
- Managing the kids programme during holiday season
Housekeeping Supervisor
Garden Court OR Tambo
12.2014 - 03.2017
Housekeeping Supervisor
Southern Sun Pretoria
07.2012 - 11.2014
Linen Attendant
Garden Court OR Tambo
01.2012 - 06.2012
Housekeeping Trainee
Garden Court OR Tambo
01.2011 - 01.2012
Education
Certificate in Accommodation and Operations services -
City and Guilds
Senior Certificate/Matric - undefined
Lethulwazi Comprehensive School
Skills
Planning and organising
Former Employment
- Garden Court OR Tambo, Housekeeping Supervisor, 12/01/14 - 03/14/17
- Southern Sun Pretoria, Housekeeping Supervisor, 07/10/12 - 11/30/14
- Garden Court OR Tambo, Linen Attendant, 01/10/12 - 06/30/12
- Garden Court OR Tambo, Housekeeping Trainee, 01/10/11 - 01/10/12
Known By
Thandi
Short Courses
- Managing Housekeeping Operations
- Connect coaching
- Skills builder Manage Function
- Coached two staff members to complete Supervisor Skills Builder and all achieved Supervisory Level.
- Management Skills Builder Manage Others
- Buddy Training - new team member's programme
- Leadership Pipeline - skills to lead by example
- Opera
- Sun Skills Training - on job training programme
- DPIR Training (Disciplinary procedure)
- Employment Equity Training
- She Representative Training
- Responsible Business Training
Professional Strengths
- Planning and organising day-to-day functions to achieve high standards and retain stability in the department.
- Skilled at efficient task management and goal setting.
- Detail orientated - ensure consistency in the rooms according to highest standards of excellence.
- Able to improvise to improve work schedules and processes.
- Committed to quality and innovation in all operations.
- Outstanding verbal communication and interpersonal etiquette.
- Performs daily activities accurately and timorously.
- Highly organised, with excellent attention to detail.
- Customer service orientated, strong relationship building acumen and cultural sensitivity.
- Ability to see the bigger picture and interpret relevance and impact at various levels.
- Computer Literacy: MS Outlook, MS Word, Excel & PowerPoint | Opera System
Value Added Deliverables
Training, scheduling, coaching and supporting associates to ensure that they perform in accordance with established brand or hotel standards and core values., Inspecting guest rooms, public areas and grounds for cleanliness, appearance and safety., Answering enquiries pertaining to hotel policies and services and resolve guests' complaints and concerns., Observing and monitoring staff performance to ensure efficient operations and adherence to policies and procedures., Taking inventory and submitting periodic inventory orders to ensure supplies are purchased in a timely manner., Preparing required paperwork and feedback pertaining to departmental functions., Retaining awareness of and communicating guest service scores to drive improvement and higher guest satisfaction., Developing and implementing policies and procedures for the operation of the department or the hotel., Communicating verbally and in writing with employees, guests and management in an attentive, friendly, courteous and service-oriented manner., Managing the finances of housekeeping operations - including budgeting & inventory controls., In house laundry experience (150 room hotel) all linen done in house - washing, drying, ironing, Comfortable leading and directing diverse teams., Maintains high levels of engagement and motivation of teams who are required to deliver within short periods under stressful circumstances, acknowledging recognized efforts accordingly., Sustains sound relationships and initiates effective teamwork collaboration with colleagues to boost efficiency and ultimately reach departmental goals.
Personal Information
- ID Number: 8911180997082
- Passport Number: A08472681
- Health Status: Good, non-smoker
- Date of Birth: 11/18/89
- Nationality: South Africa
- Marital Status: Not Married
Timeline
Executive Housekeeper
Anew Hotel Parktonian
05.2024 - Current
Executive Housekeeper
La Montagne Resort
03.2023 - 04.2024
Assistant Executive Housekeeper
Radisson Blu Umhlanga
04.2022 - 03.2023
Executive Housekeeper
Garden Court Morningside
03.2017 - 03.2022
Housekeeping Supervisor
Garden Court OR Tambo
12.2014 - 03.2017
Housekeeping Supervisor
Southern Sun Pretoria
07.2012 - 11.2014
Linen Attendant
Garden Court OR Tambo
01.2012 - 06.2012
Housekeeping Trainee
Garden Court OR Tambo
01.2011 - 01.2012
Senior Certificate/Matric - undefined
Lethulwazi Comprehensive School
Certificate in Accommodation and Operations services -
City and Guilds
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