Nontsikelelo Mxoli
Hotel Reservationist
Port Elizabeth
Summary
Im a friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Im very hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Im customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Hotel Reservationist
Anfani Boutique Hotel
Port Elizabth
11.2023 - Current
- Answered multi-line emails and phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored hotel's budget and financial records.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Making Bookings and quotations.
- Updating my arrivals for the day and next day so that the Check-in runs smooth for Reception.
- Follow up on payments and vouchers
Reception and Acting Reservationist
RadissonBlu Hotel
Port Elizabeth
01.2016 - 12.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Generated and reported performance metrics to management to inform decision-making.
- Telephone management
- Proactive email management,to ensure prompt response of priority messages.
- Liaising with internal and external guests
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Education
High School Diploma -
01.2004 - 12.2008
Associate of Arts - Management NQF Level 3
01.2011 - 12.2012
Associate of Arts - Introduction in Computer
01.2014 - 06.2014
Associate of Arts - Computer Programming, Vendor Certification
01.2008 - 03.2008
Skills
MS Office
undefinedCertification
Certificate of Attendance Opera PMS Training
Timeline
Hotel Reservationist - Anfani Boutique Hotel
11.2023 - Current
Certificate of Attendance Opera PMS Training
01-2018
Reception and Acting Reservationist - RadissonBlu Hotel
01.2016 - 12.2022
CyberY's Lovelife Computer Programme - Associate of Arts, Introduction in Computer
01.2014 - 06.2014
Ed-U OPTIONS ACADEMY - Associate of Arts, Management NQF Level 3
01.2011 - 12.2012
Protec - Associate of Arts, Computer Programming, Vendor Certification
01.2008 - 03.2008
St James - High School Diploma,
01.2004 - 12.2008
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