Nontsikelelo Mlala
Human Resource Management
Quigney,Eastern Cape
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Collections Agent
DMC Debt Management
10.2021 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Directed day-to-day collections functions.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
Education
Diploma - Human Resources Management
Tshwane University of Technology
Pretoria 04.2001 -
Skills
Debt Management
Certification
Computer Literacy
Reference
Miss Meegan Martins 0843038266 - Former Coach
Miss Bukiwe Gadidi 0685027820- Supervisor
Miss Fortunate Motjane 0784349767- Former Schoolmate
Mr Siyabulela Mkhulisi 0727388830- Collegue
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections Agent
DMC Debt Management
10.2021 - Current
Diploma in HRM
12-2020
Sage VIP Premier Payroll Workshop
07-2017
English Language Proficiency
06-2014
Computer Literacy
10-2008
Diploma - Human Resources Management
Tshwane University of Technology
04.2001 -
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