Nontsikelelo Duma
Umlazi
Summary
Detail-oriented Senior Clerk with expertise in administrative support and office coordination. Skilled in managing correspondence, maintaining records, and optimising schedules to enhance office efficiency. Successfully handled halls hire bookings and billing using Rms System, ensuring accuracy and smooth event execution. Strong organisational and communication abilities contribute to a productive work environment.
Overview
10
10
years of professional experience
Work History
Senior Clerk
eThekwini Municipality
09.2025 - Current
- Administer hall hire bookings and billing using Rms System, maintain monthly statistics, document meeting minutes, and supervise caretakers.
- Manage daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Support office operations by taking on ad-hoc clerical duties.
- Process invoices and payments accurately, adhering to financial procedures and deadlines to maintain budget integrity.
HC Services Graduate
eThekwini Municipality
06.2022 - 12.2024
- Guide the recruitment and selection process in terms of policies and procedures by:
- Coordinated Human Capital representation in shortlisting process, guiding line managers to ensure compliance with policies and legislation.
- Applying Standard Operating procedures in the recruitment and selection processes to ensure fairness and accountability.
- Representing Human Capital at interviews, guiding and advising the interview panel during the interviewing process in accordance with relevant policies, procedures and legislation.
- Providing advice and actively participating in the designing, administering and scoring of various occupational assessments and competency-based structured interview questions.
- Liaising with management and the Recruitment and Administration Branch to ensure interview and pre and post appointment arrangements are in place.
- Processed requests to fill vacancies by coordinating with relevant departments and ensuring compliance with recruitment policies.
- Conducting qualification verification based on the essential requirements of the job, reference and security checks for recommended candidates.
- Analysed pay information to recommend commencing salaries and negotiate employment offers aligned with business needs and policies.
- Advised on interim increases, promotions, and progression for eligible employees, ensuring adherence to relevant policies and procedures.
- Informing the applicants about the outcome of the recruitment process and providing applicants with relevant feedback.
Sales Representative
AVBOB MUTUAL ASSURANCE SOCIETY
09.2016 - 11.2018
- Identified potential clients through targeted research and proactive outreach.
- Identify and assess clients’ needs to achieve client’s satisfaction.
- Built sustainable relationships and trust with clients through open and effective communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal sales targets and handle calls quotes.
- Resolved client complaints by providing appropriate solutions and alternatives promptly.
- Handled a high volume of calls to ensure effective communication.
- Greet clients and customers and make enquiries in person or by telephone.
- Manage the correspondence and communications of the organization such as phone calls, post, and emails.
- Manage an office or reception area.
- Management and supervision of other administrative personnel.
- Maintenance and organisation of company records.
- Schedule meetings and appointments within the organization and arrange of refreshments and other corporate catering.
- Preparing and editing documents and presentations.
- Ordering and maintaining office supplies and equipment.
Education
Diploma - HR Management
Berea College Of Technology
01-2021
Home Based Care and HIV testing counselling. -
Natal Settlers Age Home
01-2013
Grade 12 -
Bhanoyi Secondary School
01-2006
Skills
- Document management
- Email management
- Records maintenance
- Data Entry
- Time management mastery
- Time efficiency
- Efficient organising
- Scheduling appointments
- Office administration
- Administrative skills
- Report-writing
- Document preparation
- Computer literacy
- Confidentiality maintenance
- Customer management
- Client management
- Client relations
- Customer engagement
- Client interaction
- Conflict management
- Identifying training needs
- Employee development
- Training facilitation
- Recruitment strategy
- Effective communication
- Decision making
- Decision-Making confidence
- Stress tolerance
- Time-management
- Detail orientation
- Active listening
- Service excellence
- Client interaction
- Recruitment strategy
- Office administration
Languages
IsiZulu
English
Custom
- Nkosinathi Ndlovu, Human Capital Manager, eThekwini Municipality, 0313111731, 0726895120, Nkosinathi.Ndlovu1@durban.gov.za
- Mthoko Khuzwayo, Human Capital Officer, eThekwini Municipality, 0313114190, 0738787407, Mthoko.Khuzwayo1@durban.gov.za
Timeline
Senior Clerk
eThekwini Municipality
09.2025 - Current
HC Services Graduate
eThekwini Municipality
06.2022 - 12.2024
Sales Representative
AVBOB MUTUAL ASSURANCE SOCIETY
09.2016 - 11.2018
Diploma - HR Management
Berea College Of Technology
Home Based Care and HIV testing counselling. -
Natal Settlers Age Home
Grade 12 -
Bhanoyi Secondary School