Hi, I’m
Nontsikelelo Dube
Services Administrator(Payroll/HR)
Johannesburg
Overview
2021
years of professional experience
Work History
MIKES HERITAGE HOUSE -PARKTOWN
ADMINISTRATOR
2 2022
Job overview
- Capturing of monthly invoices from various suppliers on the Pilot System and monthly reconciliation
- Taking Email and Telephonic bookings from patrons needing to dine at Mikes Heritage House
- Receiving stock from various suppliers and ensuring it balances every week after counting it
- HR Administration of Mikes Employees-Contracts, Leave, Disciplinary Hearings and general Payroll Administration.
EOH (Mthombo- IT Services)
Call Centre Agent
11.2011 - 4 2012
Job overview
- Receiving calls on behalf of the City of Johannesburg regarding Water, Electricity and Revenue and logging them using the SAP system.
EOH PAYROLL DEPARTMENT (FLUENT PAY)
SERVICES ADMINISTRATOR
04.2015 - 08.2020
Job overview
- Attending to SAGE VIP (ESS) queries i.e
- Password resets and leave transactions
- Receiving Payroll queries via email or telephone and logging them on the CA system
- Processing payroll input on VIP (Expenses, Bonuses, Profit shares, Travel, Commission, Overtime, Standby Allowance, New Engagements, Leave, Terminations, Garnishees, Advances, AOD
- Tax number registrations and directives, Batch imports, ODCB reports
- Confirmation of employment for all former and existing EOH employees from various institutions on the telephone
- Processing Journals and Recons
- Allocation of Calls logged by Customers to the team members (Payroll Consultants, Payroll Clerks and Services Administrators) in a timeous manner within 1 hour of receipt
- Scanning or Filing of HR and Payroll documents using File director Win client and Sending out Documents Requested by Customers from the DMS System or File Manager
- Drafting of contracts, increase letters, Allowances and Addendums for EOH Employees
- Termination of employees providing exit forms and Withdrawal forms (Provident), Cancellation of Medical Aid, Issuing out UIF documentation and certificate of Service and Processing of Maternity leave liaising with the Department of Labor
- Selecting CA calls logged for Provident Submissions and Printing out the Forms signed by the Terminated Employees, compiling them to be signed off by the manager.
T SYSTEMS SOUTH AFRICA-ESKOM SERVICE DESK
SERVICE DESK AGENT
04.2012 - 01.2014
Job overview
- To deliver a first line support service via the Service Desk (CA Call logging System), receiving incidents and service requests from various routes including telephone, intranet and email
- Offering advice to end users and customers on all areas of Service Desk, how to troubleshoot and ensuring standards are met
- This will include working as part of a team, in order to share knowledge and work together to increase performance standards
- To work closely with the Service Desk, Technical and Administration Teams on user issues and problem resolution and to provide cover when required
- To ensure effective communication within Service Desk teams, and third parties
- To actively promote and market Service Desk, including assisting with quality assurance and customer satisfaction surveys
- To support the development and implementation of the Service Desk (First Line Support)
- To improve user’s confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
DEPARTMENT OF TRADE AND INDUSTRY
Intern (Service Desk/Desktop support Technician)
05.2009 - 04.2011
Job overview
- Implementation of Desktop Support Operations
- Maintenance and support of the hardware both desktops and laptops
- Assist in all the operations, configurations and functionality relating to PCs and laptops
- Configure peripherals such as network and stand-alone Printers, scanners, 3G cards etc
- Provide support to remote and mobile users
- Install, configure and support the in-house applications
- Manage the process of allocation, ordering and changing of toners and cartridges of all printers on the network and standalone
- Allow users’ access to the network printers and provide a basic training on how to operate the network printers
- Zen Works-Migrate all users and join them on the Netware environment /domain
- Assist in other Ad hoc projects as and when required
- Helpdesk Environment
- Manage calls logged on the call logging system (CA and HEAT), Answer Telephone calls
- Assign calls, Close calls after confirming with the user
- Become the first line of contact between Business and IT
- Capture as much information on the system, to assist the technician when troubleshooting
- Conduct a basic troubleshooting before assigning a call to a technician
- Telecommunications and Networks
- Networks
- Join the user to the domain and give them access to the network
- Help users to access their shared drives, mapped drives and any other network related applications
- Report and escalate any call related to faulty network points
- Creation of VPN accounts
- Configuration of the VNC remote tool
- Configuration of switches
- Telecommunication
- Configuration and setup of the following services
- Telephony Manager (Nortel)-VOIP based Phones
- Call pilot (Faxes and Voicemail)
- Galactrix
- Educate and train users
- Basic training on how best to use and secure IT equipment and its applications
- Incident Management
- Classify incidents
- Assess impact and urgency
- Problem Management
- Prioritize the incident
- Identify and classify problems
- Analyze the root and cause of the problem.
Education
Bulawayo PolytechnicZimbabwe
from Computer And Information Sciences
04.2001
University Overview
Skills
Hardware and software installation
Timeline
SERVICES ADMINISTRATOR
EOH PAYROLL DEPARTMENT (FLUENT PAY)
04.2015 - 08.2020
SERVICE DESK AGENT
T SYSTEMS SOUTH AFRICA-ESKOM SERVICE DESK
04.2012 - 01.2014
Call Centre Agent
EOH (Mthombo- IT Services)
11.2011 - 4 2012
Intern (Service Desk/Desktop support Technician)
DEPARTMENT OF TRADE AND INDUSTRY
05.2009 - 04.2011
Bulawayo Polytechnic
from Computer And Information Sciences
04.2001
ADMINISTRATOR
MIKES HERITAGE HOUSE -PARKTOWN
2 2022
Tertiary Qualifications Courses
Tertiary Qualifications Courses
Bulawayo Polytechnic-Zimbabwe, National Diploma in Computer Studies, 2001-2002,
- Computer Architecture, Distinction,
- Program Design Using COBOL, Credit,
- Systems Analysis and Design, Pass,
- Data Structures and File Design, Pass, Data
- Communications and Networks, Credit,
- Systems Development Project, Credit,
- Financial Accounting, Credit
Bulawayo Polytechnic-Zimbabwe, National Certificate in Computer Studies, 1999-2000,
- Information Technology Concepts, Credit,
- Introduction to Computer Programming, Credit,
- Computer Operations and Packages, Credit,
- Business Information Systems and Functions, Credit,
- Quantitative Methods, Credit, Business Communication, Pass
Secondary Qualifications
Secondary Qualifications
General Certificate Ordinary Level, Eveline Girls High, 1996,
- English Language: A, Science: A, Biology: A, History: A, Mathematics: B, Geography: B, Literature in English: B, Physical Science: C
General Certificate Advanced Level, Eveline Girls High, 1998,
- Mathematics: E, Chemistry: O, Biology: D
Overview
Overview
I am a hardworking, self-motivated and self-disciplined individual always looking for new challenges. I am a team player with great communication skills, always wanting to improve the team’s performance. Through my drive of exceeding expectations, I always offer more than what is expected of me.
I am reliable; goal orientated and have the ability to make quick calculated decisions within a time pressured environment. One of my strongest points is that I am quick to learn and master new technologies and adapt to any working environment because of my Interpersonal skills.References
References
AVAILABLE ON REQUESTIdentifying Particulars
Identifying Particulars
Nontsikelelo, Dube, 8002151233085, Female, South African,
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