Nontombi Dlaka
Management Assistant
Khayelitsha
Summary
Highly motivated and dedicated graduate seeking work that will challenge the skills, abilities expand knowledge and contribute to organizations growth. Able to manage time and working under pressure in all environments. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Live Chat Agent
Picup Technologies
Cape Town
02.2023 - Current
- Developed strong relationships with clients by consistently delivering exceptional service experiences over time
- Dispatching orders to drivers
- Tracking orders making sure that orders are delivered within SLA.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day.
Admin Assistant
Hector Peterson Secondary
Cape Town
10.2016 - 08.2019
- Record-keeping with diligent data entry and database management for vital company information,using mostly Microsoft word, excel, CEMIS.
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Assisted in admissions for new learners, providing student cards, and coordinating orientations.
- Assisted coworkers and staff members with basic computer knowledge.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Education
Matric -
Thomas Ntaba SSS
Maclear 01.2012 - 12.2012
National Diploma in Management Assistant -
West Coast College
Cape Town 01.2015 - 04.2018
Supply Chain And Operations Management
UNISA
Cape Town 01.2021 - Current
Skills
Computer skill
Attention to detail
Data entry
Confidentiality
Typing
Customer service
Problem solving
Slack
CEMIS
Admissions
Client support
Administration
Freshworks
Intercom
Multitasking
Languages
English
IsiXhosa
References
- Siphiwo Mahote, Picup technologies, Team Leader, Siphiwo@picup.co.za, 0652512981
- Konza Manelie, Hector Peterson Secondary, Deputy Principal, maneliekonza@gmail.com, 0619743676
- Mngxekeza Felicia, West Coast college, Lecturer, 0720211397
Volunteer
I am a Sisanda Fundaytion volunteer. I have been a volunteer since 2016, we take kids for from different backgrounds Orphanage, Creche etc for a Fun day to enjoy once a month.
Timeline
Live Chat Agent
Picup Technologies
02.2023 - Current
Supply Chain And Operations Management
UNISA
01.2021 - Current
Admin Assistant
Hector Peterson Secondary
10.2016 - 08.2019
National Diploma in Management Assistant -
West Coast College
01.2015 - 04.2018
Matric -
Thomas Ntaba SSS
01.2012 - 12.2012
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