Nontokozo Lucia Buthelezi
Johannesburg
Summary
I am a results-focused Flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
I have transferrable skills that I have attained over the years and I work well independently as well as collectively as part of a broader team.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Assistant
I-TEM, Indaba
01.2009
- I worked for the whole duration of Tourism Indaba in Durban
- My duties included assisting with registration, selling and printing of tickets
- I also had to provide information on queries relating to the Indaba to the customers.
Greyhound
01.2008
- Assisting at the 2008 Comrades Marathon
- Greyhound had approached our Tourism department in school and I was also chosen
- Duties, Responsibilities & Achievements
- Assisting people/runners, handing out water, etc
- On behalf of the Greyhound Company.
Receptionist/Reservationist
Battlefields Country Lodge
06.2010 - Current
- Achievements
- As part of my Diploma Qualifications, I had to complete 6 months' in-service training to gain experience before I could obtain my diploma
- I June 2010 I was welcomed by Battlefields to do my training with them
- I was exposed to a variety of duties and responsibilities so I could understand how the whole business operated
- I was involved in housekeeping, bar-tending, stock-taking, stock distribution, conference and events handling and attended to the reception area including bookings and confirmations
- When I completed the training, I was offered a full-time position as a Receptionist and Reservationist for the Lodge
- My current duties and responsibilities include accommodation bookings, conference bookings, quotations and confirmations, checking in and checking out of guests and handling guest requests
- I also have to ensure that payments are received and I have to provide information to current and prospective clients when they enquire about the services of the Lodge
- I also have to receive clients and direct them accordingly and also handle their immediate requests and I am able to refer them where necessary
- I also assist with management, mostly in conferencing and any other event taking place from ensuring that everything is set up in time late requirements are meet and handled to the clients satisfactory
- Beyond that I also do admin, such as handling incoming and outgoing post, dealing with switchboard, relaying all messages, dealing with manager's diaries and all appointments, dealing with invoices, payments and chasing payments
- Ordering and receiving items required, faxing, copying and typing anything required
- Reason for wanting to leave: Career advancement
Flight Attendant
Comair
Johannesburg
06.2016 - 06.2022
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Domestic Fares & Ticketing -
Gauteng Travel Academy
Galileo Reservations at - undefined
Gauteng Travel
National Diploma - Tourism
Durban University of Technology
I, II & III - undefined
Senior Certificate - undefined
Grade 12 (Matric) - undefined
Dundee High School
Skills
Yes – code 10undefined
Timeline
Flight Attendant
Comair
06.2016 - 06.2022
Receptionist/Reservationist
Battlefields Country Lodge
06.2010 - Current
Assistant
I-TEM, Indaba
01.2009
Greyhound
01.2008
Domestic Fares & Ticketing -
Gauteng Travel Academy
Galileo Reservations at - undefined
Gauteng Travel
National Diploma - Tourism
Durban University of Technology
I, II & III - undefined
Senior Certificate - undefined
Grade 12 (Matric) - undefined
Dundee High School
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