Nontokozo L. Khoza
HR Manager
Centurion
Summary
Seasoned senior HR professional with over 14 years of diverse industry experience in human resources management. Recognized for strategic approach to talent acquisition and employee engagement. Successfully led initiatives to enhance organizational culture and drive performance. Strong background in recruitment, employee relations, performance management, organizational development, employment equity, change and transformation. Consistently excelled at developing, implementing, and enforcing HR policies that align with business goals and foster a positive work environment. Passion lies in leveraging data-driven insights to inform decision-making and improve HR processes for compliance.
Overview
14
14
years of professional experience
Work History
Senior Manager: People Management
Bidvest Services (Pty) Ltd
Johannesburg
07.2021 - Current
- Ensure that Recruitment processes are followed
- In collaboration with operations ensure all vacancies are timely filled with appropriate talent
- Ensure quality talent pools are available at all times
- Ensure new sites are timely mobilized as per operations requirements
- Drive the PWD as per BBBEE scorecard requirements
- Ensure compliance on all HR policies, procedures, and Bargaining Council agreements (SD1, NCCA, NBC and Labor Laws)
- Provide advice and guidance on complex IR/ER issues to regional management
- Build relationships with external stakeholders (Unions, NCCA and CCMA)
- Keep a risk register of all internal/external IR cases
- Analyses risk register trends on a quarterly basis and provides line management with observations and recommendations
- Ensure payroll and recruitment admin processes are adhered to
- In collaboration with line management, ensure all forms of leave (annual, sick, family responsibility, maternity etc.) comply with the leave policy and procedures
- Drive Employment Equity initiatives within the region (i.e. EE forums effectiveness, EE plans implementations etc.)
- Ensure that the organization's Transformational and EE targets goals are achieved
- Ensure that performance management processes are adhered to as per the HR rhythm
- In collaboration with line, ensure that departmental structures are aligned with the workforce plan
- Ensure proper onboarding and induction of new employees
- Conducts exit interviews
- Analyses exit interview trends and recommends any remedial action/s
- Compile operational training schedules, and manage the delivery of training interventions through Training Officers
- Assist national training function in planning and execution of management training
- Management and planning of Induction training and implementation for all new starters (wages and salaries)
- Management of 'on the job' training planning and implementation through learning and development function
- Coordinate succession planning for management and support positions in conjunction with line management
- Support change management initiatives within the company on a project basis
- Support the drive to achieve a high level of employee engagement within a change management process
- Manage the implementation of Employee Satisfaction Surveys to identify the current levels of employee engagement
- Agree with key stakeholders on the process to drive corrective actions
- Ensure that action plan based on survey results is put in place and monitored at all levels
- Track progress on action plans through regular follow up surveys
Manager: People Management
Bidvest Facilities Management
Centurion
11.2018 - 06.2021
- Recruitment and selection from end to end.
- Ensure timely submission of the engagement packs to payroll for all new entries
- Ensure onboarding for all new employees
- Contribute to the development and review of job profiles in conjunction with line managers
- Prepare training plans inline with the Workforce Skills Plan (WSP) and in conjunction with line managers
- Ensure that Personal Development Plans (PDP) are in place for all employees
- Ensure implementation of the training plans and, PDP training/development initiatives and tracking thereof
- Assist in facilitating participation of all stakeholders: Employees, Line managers and Shop stewards in maintaining a progressive ER environment
- CCMA representation during conciliation set-downs
- Contribute to the review of People management policies and procedure
- Advise Line Managers on procedures, policies and applicable legislation
- Co-ordinate and partake in the grievance, disciplinary and appeal enquiries
- Maintain accurate records and provide monthly, weekly reports: Recruitment, Learning, Development and ER activities
- Stay abreast with the applicable labor statutes: LRA, BCEA and SDA
- Reason for leaving: Better Prospects
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Human Resources Generalist
Chuene Matlala Construction
Pretoria
05.2015 - 10.2018
- Assist in conflict management between employer and employees
- Act as a Representative of the employer in CCMA cases
- Management of discipline in all aspects
- Create and upload vacancies/job adverts on various job portals
- Headhunting should needs be
- Facilitate the shortlisting, interview and selection process
- Salary negotiating
- Coordinate Training and Development interventions
- Liaise with CETA for training related queries
- Assist in employee disputes
- Deliver expert HR advice to management and Line managers
- Establish and maintain employee master files using Sage Pastel
- Leave management
- Coordinate payroll
- Print and distribute salary advice
- Coordinate performance management sit-ins
- Administer succession planning
- Develop and implement policies
- Administer workforce planning
- Administer manpower planning
- Facilitate all HR related matters (employment, compensation, employee relations, grievances etc.)
- Implement, maintain and promoting company department/culture
- Perform all HR related administrative duties
- Labour relations
- Record keeping
- Assist in compiling tender documents
- Conduct Exit interviews
- HR Reporting on a weekly basis to the COO
- Maintaining the filing system
- Compile UI19 and Salary schedules
- Reason for leaving: Better Prospects
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Improved operational processes resulting in productivity increase in HR department.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and monitored employee recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and implemented onboarding and orientation programs for new employees.
Senior HR Administrator
QCTO
Pretoria
01.2014 - 05.2014
- Assist with HR administrative duties
- Organize and administer QCTO recruitment and selection process
- Compile employment contracts, employment offer and acceptance letter for possible candidates
- HR administrative policies, procedures, templates and guidelines
- Update and Maintain employee personal files
- Reason for leaving: Interim position
- Maintained calendars of 4 person HR management team.
- Devised hiring and recruitment policies for the company.
- Tracked 25 employees time on spreadsheets to copy and send information to payroll for processing.
- Used SAP to send clients invoices and statements via email, reducing cost of postage.
HR Assistant
Ndukude Trading
Durban
01.2011 - 05.2013
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
- Coordinate HR projects (meetings, training, surveys etc.) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Conduct initial orientation to newly hired employees
- Reason for leaving: Relocated to Pretoria
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Updated and maintained employee attendance records.
- Participated in recruitment and selection process for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Converted employee status from temporary to permanent.
- Conducted exit interviews with terminated employees.
- Compiled employee records from individual departments to maintain central files.
- Created job descriptions on boards for vacant jobs.
- Assisted with creating employee handbooks and manuals.
- Checked references for potential candidates.
- Monitored and analyzed employee satisfaction survey results.
Education
NQF Level 7 - Human Resources Management
Business Management Training College
Bryanston 03.2026 - Current
NQF Level 6 - Human Resources Management
Business Management Training
Bryanston, South Africa 06.2025 - 06.2023
NQF Level 5 - Labour Relations
SETA
Pretoria, South Africa 06.2025 - 06.2023
NQF Level 5 - Project Management
SETA
Pretoria 01.2022 - 01.2022
NQF Level 5 - Human Resources Management
Business Management Training
Pretoria, South Africa 01.2022 - 02.2002
Skills
- Excellent Interpersonal skills
- Organisational change management
Talent development
Cross-functional collaboration
Human resources management
Decision-making
Team development
Effective communication
Work Planning and Prioritization
Project planning
Process improvement
Negotiation and conflict resolution
Relationship building
Staff management
Personal Information
Date of Birth: 10/28/85
Key Skills Experience
- Excellent Interpersonal skills and an ability to communicate at all levels.
- A high level of commitment, motivation and initiative.
- Knowledge of change management, transformation, methodologies and processes working with complexity.
- Awareness of the market environment.
- Managing professionally.
- Driving change.
- Results Orientation.
- Resilience and Agility.
- Integrity.
Timeline
NQF Level 7 - Human Resources Management
Business Management Training College
03.2026 - Current
NQF Level 6 - Human Resources Management
Business Management Training
06.2025 - 06.2023
NQF Level 5 - Labour Relations
SETA
06.2025 - 06.2023
NQF Level 5 - Project Management
SETA
01.2022 - 01.2022
NQF Level 5 - Human Resources Management
Business Management Training
01.2022 - 02.2002
Senior Manager: People Management
Bidvest Services (Pty) Ltd
07.2021 - Current
Manager: People Management
Bidvest Facilities Management
11.2018 - 06.2021
Human Resources Generalist
Chuene Matlala Construction
05.2015 - 10.2018
Senior HR Administrator
QCTO
01.2014 - 05.2014
HR Assistant
Ndukude Trading
01.2011 - 05.2013
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