Nontokozo Khumalo
Call Center Agent
Durban
Summary
I have worked both as a customer service agent and an escalation agents. In both fields I was working for phone companies. I have gained a more of experience working as an escalations agents for a USA campaign.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Agent
Outworx
02.2025 - Current
I have been working for IHG for the past 2 months as a reservation specialist
Escalations Customer Support Agent
Ignition Group
12.2022 - 11.2024
- I worked as an advanced customer service agent
- I assisted the customers that had issues that were escalated by customer service agents due to the issues being too complex and requiring extra time and more resources to resolve.
Customer Service Agent
CCI Call Centre
01.2021 - 07.2022
- I have been working as a customer service and retentions agent at cci for more than 12 months for a service provider in the UK
- I renewed customers contract, made new sales and recontracted customers and it has tought me many things from how to cater for customers needs and putting them first to working under pressure
Education
Certificate - Public Relations n4
Ethekwini College
Durban, KwaZulu-Natal 01.2019 - 6 2019
High School - matric
Foresthaven Secondary School
Durban, KwaZulu-Natal 01.2017 - 11 2017
Skills
Microsoft Word
Certification
Public Relations N4, 01/01/19, 06/01/19, Communication, Marketing, Office Practice, Information Processing
Ethnicity
BLACK/AFRICAN
Personal Information
- ID Number: 0104101423085
- Willing To Relocate: Anywhere
- Date of Birth: 04/10/01
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Marital Status: SINGLE
- Religion: CHRISTIAN
Accomplishments
While working as a customer support escalations Agent I was selected as one of the top performing agents four months in a row
Timeline
Sales Agent
Outworx
02.2025 - Current
Escalations Customer Support Agent
Ignition Group
12.2022 - 11.2024
Customer Service Agent
CCI Call Centre
01.2021 - 07.2022
Certificate - Public Relations n4
Ethekwini College
01.2019 - 6 2019
High School - matric
Foresthaven Secondary School
01.2017 - 11 2017
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