Nontobeko N. Dlamini

Coordination of optimal, holistic specialised nursing care provided within set standards and a professional/legal framework

• Planed/organised and monitored the objectives of the specialised unit in consultation with subordinates

• Provided a therapeutic environment for staff, patients and the public

• Provided a comprehensive, quality nursing care as a member of the multi-disciplinary team according to the identified needs of the patient, based on scientific principles

• Delegated duties and support staff in the execution of patient care delivery

• Provided direct and indirect supervision of all nursing staff / housekeeping staff and to give guidance

• Ensured continuity of patient care on all levels i.e. work book, handover rounds

• Liaised and communicated with the multi-disciplinary team as well as other departments within the hospital i.e. during operational meetings with nursing supervisor and subordinates

Manage effectively the utilisation and supervision of resources:

Human Resources:

• Planned the allocation/change list, day and night duty rosters and inputs for leave

• Did readjustments as required on the shift to provide adequate nursing cover

• Provided accurate record keeping and statistical information on training and staffing as requested including agency staff

• Evaluated staff on work performance - according to staff management system

• Executed disciplinary code and grievance procedure executed up to a certain level then referred to the nurse manager

• Implemented Employer Assistance Plan

Financial Resources:

• Monitored financial resources with emphasis on cost containment and the keeping of all records within the financial policies regarding tenders, procurement and the policy regarding revenue generation, i.e.UPFS

• Ordered and monitored appropriate levels of consumables i.e. according to norms

• Checked all equipment to ensure working order and refer for repairs

• Assessed the suitability of equipment and consumables for specialized areas

• Gave budget inputs regarding consumables and equipment budget for financial year

• Exercised control functions to meet medical/ legal obligations, i.e. weekly schedule drugs control, control of medication used

• Checked ward dispensary

• Daily emergency cart control

Services

• Monitored services, i.e. linen and cleaning in conjunction with housekeeping staff

• Monitored telephone use and keep records

Coordination of the provision of effective training and research:

• Planned for the provision, orientation, induction and mentoring of all nursing staff and orientation of other staff

• Planned and co-ordinated training and promote learning opportunities for all nursing categories i.e. on the job training

• Completed patient related data

• Contributed to evidence based research

Provision of Effective Support to Nursing Services:

• Assisted with relief duties of the supervisors

• Partook in overall specialized unit functions, i.e. team building

Maintain professional growth/ethical standards and self-development:

• Maintained the Code of Conduct:

For Public Service

For Professional Body

• Seeking learning opportunities:

For In-service training

Additional duties: -

• Gained extensive knowledge in data entry, analysis and reporting.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Organized and detail-oriented with a strong work ethic.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Excellent communication skills, both verbal and written.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Resolved problems, improved operations and provided exceptional service.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Applied effective time management techniques to meet tight deadlines.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Learned and adapted quickly to new technology and software applications.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Paid attention to detail while completing assignments.
• Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
• Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Collaborated with store manager to maintain daily operations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• Gained extensive knowledge in data entry, analysis and reporting.
• Administered medication and treatments to patients to observe and record responses.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Advocated for and strived to protect health, safety, and rights of patient.
• Organized and detail-oriented with a strong work ethic.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Excellent communication skills, both verbal and written.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Resolved problems, improved operations and provided exceptional service.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Applied effective time management techniques to meet tight deadlines.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Learned and adapted quickly to new technology and software applications.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Paid attention to detail while completing assignments.
• Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
• Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Collaborated with store manager to maintain daily operations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Explained useful coping methods to relieve depression and anxiety.
• Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
• Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
• Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
• Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
• Monitored primary care needs for patients to coordinate access to appropriate providers.
• Facilitated group therapy sessions to provide additional support and guidance.
• Educated patients and families about mental health, diagnoses and treatment options.
• Developed successful discharge plans to help continuity of care upon patient release.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Recorded details regarding therapies to keep patient charts updated.
• Monitored patient reactions after administering medications and IV therapies.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.