Nontobeko Lungisile Pamella Vilakazi
1722 Kubheka Street , Ermelo
Summary
Dynamic leader and adept administrative professional with a proven track record at Actom John Thompson and the South African Post Office, enhancing office efficiency and customer satisfaction. Skilled in records management and fostering team productivity, I consistently exceed performance targets through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Actom John Thompson
Ermelo
04.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Teller
South African Post Office
Ermelo
10.2008 - 08.2019
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Handled various accounting transactions.
Branch Manager
South African Post Office
Morgenzon
09.2017 - 05.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
Matric ( Grade 12) -
Cebisa Secondary School
ErmeloNational Diploma - Human Resources Management
Mangosuthu University of Technology
Umlazi, DurbanSkills
Office management
Sorting and labeling
Administrative support
Documentation and reporting
Human resource laws
Mail handling
Time management
Spreadsheet management
Office administration
Account Reconciliation
Filing and data archiving
Accounting familiarity
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
IsiZulu
Bilingual or Proficient (C2)
Accomplishments
Code 8 drivers licence
Timeline
Administrative Assistant
Actom John Thompson
04.2021 - 02.2022
Branch Manager
South African Post Office
09.2017 - 05.2019
Teller
South African Post Office
10.2008 - 08.2019
Matric ( Grade 12) -
Cebisa Secondary School
National Diploma - Human Resources Management
Mangosuthu University of Technology