Nontobeko Lungisile Pamella Vilakazi
1722 Kubheka Street , Ermelo
Summary
Dynamic leader and adept administrative professional with a proven track record at Actom John Thompson and the South African Post Office, enhancing office efficiency and customer satisfaction. Skilled in records management and fostering team productivity, I consistently exceed performance targets through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Actom John Thompson
Ermelo
04.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Teller
South African Post Office
Ermelo
10.2008 - 08.2019
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Handled various accounting transactions.
Branch Manager
South African Post Office
Morgenzon
09.2017 - 05.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
Matric ( Grade 12) -
Cebisa Secondary School
ErmeloNational Diploma - Human Resources Management
Mangosuthu University of Technology
Umlazi, DurbanSkills
Office management
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
IsiZulu
Bilingual or Proficient (C2)
Accomplishments
Code 8 drivers licence
Timeline
Administrative Assistant
Actom John Thompson
04.2021 - 02.2022
Branch Manager
South African Post Office
09.2017 - 05.2019
Teller
South African Post Office
10.2008 - 08.2019
Matric ( Grade 12) -
Cebisa Secondary School
National Diploma - Human Resources Management
Mangosuthu University of Technology
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